FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Field Recovery / Verification Officer
Location: Benin City, Edo
Employment Type: Full-Time, Hybrid
About the Role
- As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
- Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
- Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.
Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:
- Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
- Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
- Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
- Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
- Track payments by diligently following up on pending promises and ensuring timely resolution.
Requirements
To excel in this role, you should meet the following criteria:
- University Degree in any related field.
- Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
- Proficiency in Microsoft Excel.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.