Fraud Monitoring Officer

Job Objectives

• The Monitoring Officer will analyze moderate - to complex account activities and use various fraud tools to detect and prevent fraud.
• Identifies and escalates any suspected, alleged or known internal and external fraud investigations against the company and its merchants.

Duties & Responsibilities

• Responsible for the development and implementation of fraud risk processes, tools, policies, standards, and procedures in alignment with the CBN regulatory policies.
• Perform daily transaction review, monitoring, and trend analysis investigation.
• Provide periodic/monthly submission of blocked users, newly onboarded merchants, fraudulent transactions, and approved and declined transactions.
• Conduct merchant transaction monitoring; provide watch list & hospitality merchants' report.
• Conduct objective, fair, thorough, unbiased, and timely investigations on fraud incidents reported by schemes, banks, and other external e-payment stakeholders.
• Work closely with other departments within the organization to investigate and resolve fraudulent incidents.
• Document investigations for both internal tracking and regulatory reporting purposes.
• Maintain liaison relationships with local, state, and federal law enforcement agencies.
• Attends court hearings when required.
• Escalate issues with potential for negative industry and/or corporate exposure
• Creates and delivers fraud training of all staff for organization-wide fraud awareness

Requirements

• Education: University Degree / HND in Finance, Economics, Computer Science, Social Sciences, Engineering, Business Administration, Information Technology or related fields.
• Professional certification in Compliance,
• Fraud and investigation would be an added advantage.
• Others: Strong experience in Fraud Investigations
• Experience: Minimum of 5years post-NYSC experience.

Key Competency Requirements:
Knowledge:

• Knowledge of Microsoft office packages, data tools or statistical packages
• Ability to communicate effectively in speech and writing.

Skill / Competencies:

• Possess good knowledge of electronic investigations
• Good analytical skills
• Ability to communicate effectively in speech and writing.
• Good reporting skills and attention to details
• Proven experience in maintaining internal & external relationships through strong interpersonal and team working skills.