Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.
We are recruiting to fill the position below:
Job Title: Fuel Station Manager
Location: Ozubulu, Anambra
Employment Type: Full-time
Department: Operations / Retail Sales
Reports To: Managing Director / Operations Manager
Job Summary
- The Fuel Station Manager is responsible for overseeing the daily operations of the filling station, ensuring efficient fuel sales, accurate stock management, excellent customer service, and compliance with applicable safety and regulatory requirements.
- The role involves supervising station attendants and other employees, monitoring fuel stock and sales records, controlling operational costs, preventing losses, and ensuring the station operates profitably and safely.
Key Responsibilities
Daily Station Operations:
- Oversee the daily activities of the filling station to ensure smooth and efficient operations.
- Ensure that fuel dispensing, lubricant sales, and other station services are conducted professionally.
- Monitor the opening and closing of the station in accordance with approved procedures.
- Ensure that dispensing pumps, generators, tanks, and other equipment are functioning properly.
- Ensure adequate staffing and effective allocation of duties across shifts.
- Report operational challenges and recommend improvements to management.
Fuel Stock and Inventory Management:
- Monitor daily receipts, sales, and closing stock of petrol, diesel, and other petroleum products sold at the station.
- Ensure that all fuel deliveries are properly documented and verified against delivery notes and approved quantities.
- Reconcile tank dip readings, pump meter readings, delivery records, and sales reports.
- Investigate stock discrepancies, unexplained shortages, suspected leakages, and product losses.
- Maintain accurate records of fuel stock, lubricants, and other station merchandise.
- Ensure timely reporting of low stock levels and coordinate replenishment with management.
- Monitor fuel quality and take appropriate action where contamination or suspected adulteration is detected.
Sales and Revenue Management:
- Monitor daily sales performance and ensure that approved sales targets are pursued.
- Verify daily sales reports and reconcile cash, POS transactions, bank transfers, and other approved payment channels.
- Ensure prompt remittance of sales proceeds in accordance with company procedures.
- Prevent unauthorized credit sales, discounts, and financial transactions.
- Monitor attendants’ pump readings and sales records to minimize revenue leakages.
- Prepare daily, weekly, and monthly sales and operational reports for management.
Staff Management and Supervision:
- Recruit, train, supervise, and evaluate station attendants, cashiers, cleaners, security personnel, and other assigned staff.
- Prepare duty rosters and ensure adequate shift coverage.
- Enforce punctuality, discipline, accountability, and professional conduct.
- Ensure employees comply with company policies, operational procedures, and safety standards.
- Address staff misconduct and recommend appropriate disciplinary action where necessary.
- Promote teamwork, productivity, and excellent customer service.
Health, Safety, and Environmental Compliance:
- Enforce strict compliance with fire safety and petroleum product handling procedures.
- Ensure that fire extinguishers, sand buckets, emergency shut-off systems, and other safety equipment are available and serviceable.
- Prohibit smoking, naked flames, and other unsafe activities within designated hazardous areas.
- Ensure that employees use appropriate personal protective equipment.
- Maintain clear emergency exits and ensure that emergency response procedures are understood by staff.
- Report accidents, fuel spills, equipment failures, and other safety incidents promptly.
- Ensure proper handling of petroleum waste and compliance with applicable environmental requirements.
- Coordinate inspections and ensure compliance with relevant petroleum regulatory and safety authorities.
Customer Service and Sales Development:
- Ensure courteous, prompt, and professional service to customers.
- Resolve customer complaints and escalate serious issues to management.
- Maintain accurate fuel dispensing practices and ensure customers receive the correct quantities.
- Monitor attendants’ conduct and ensure that customers are treated fairly.
- Identify opportunities to improve sales, customer retention, and station profitability.
- Ensure that displayed prices and promotional materials comply with management directives and applicable requirements.
Equipment and Facility Maintenance:
- Ensure regular inspection and maintenance of dispensing pumps, storage tanks, electrical installations, generators, and other equipment.
- Report equipment defects and arrange authorized repairs.
- Ensure that the station forecourt, offices, restrooms, and surrounding premises are clean and orderly.
- Monitor the performance of contractors and maintenance service providers where applicable.
- Ensure that faulty or unsafe equipment is taken out of service until properly inspected and repaired.
Reporting and Administration:
- Maintain accurate records of fuel deliveries, stock levels, sales, expenses, staff attendance, and incidents.
- Prepare periodic operational and financial reports for management.
- Maintain proper documentation of supplier transactions and authorized expenses.
- Monitor operating costs and recommend measures to improve efficiency.
- Ensure that all transactions are supported by appropriate records and approvals.
- Protect company assets, confidential information, and business records.
Key Performance Indicators (KPIs)
The Fuel Station Manager's performance will be assessed based on:
- Sales performance and profitability.
- Accuracy of fuel stock records and reconciliation.
- Reduction in fuel losses and unexplained stock discrepancies.
- Accuracy and timeliness of sales reporting and revenue remittance.
- Compliance with safety and regulatory requirements.
- Customer satisfaction and service quality.
- Staff productivity, discipline, and attendance.
- Equipment availability and maintenance standards.
- Effective control of operating expenses.
- Accuracy of inventory records and administrative documentation.
Qualifications and Requirements
- OND or HND in Business Administration, Accounting, Marketing, Management, or a related field.
- A Bachelor’s Degree in a relevant discipline will be an added advantage.
- A minimum of 3–5 years of relevant experience in fuel station management, petroleum retail, or a related industry.
- Proven experience in staff supervision, inventory control, sales management, and cash reconciliation.
- Good knowledge of fuel station operations, petroleum product handling, and safety procedures.
- Strong leadership, communication, numerical, and problem-solving skills.
- Proficiency in basic computer applications and sales or inventory management systems.
- High integrity, accountability, and attention to detail.
Required Skills and Competencies:
- Strong leadership and people-management skills.
- Excellent numerical and analytical abilities.
- Fuel inventory management and stock reconciliation.
- Cash handling and revenue control.
- Knowledge of petroleum retail operations.
- Health, safety, and environmental awareness.
- Customer service and conflict resolution.
- Report writing and record management.
- Integrity, attention to detail, and accountability.
- Decision-making and problem-solving skills.
- Ability to work under pressure and manage multiple responsibilities.
Working Conditions:
- The Fuel Station Manager will work primarily at the filling station and may be required to work shifts, weekends, and public holidays depending on operational needs.
- The role involves supervising employees in an outdoor and potentially hazardous environment and requires strict adherence to safety procedures.