Urban Crescent is a Nigerian furniture manufacturing company that prides itself on crafting high-quality furniture that is both stylish and functional. The company's focus is on producing furniture that is locally made in Nigeria, with a strong emphasis on sustainability and utilizing locally sourced materials.
We are recruiting to fill the following positions below:
Job Title: General Manager - Commercial & Communication
Location: Lagos
Job Type: Full-time
About the Role
- Urban Crescent Furniture Limited is seeking an experienced and commercially astute General Manager to provide executive leadership across its Commercial & Communications Division.
- The successful candidate will be responsible for commercial growth, financial performance, corporate communications, customer experience, quality assurance, and business systems.
- This position requires an accomplished leader capable of managing multiple departments, exercising sound executive judgment, developing high-performing teams, and translating business objectives into measurable results.
Key Responsibilities
Commercial Strategy & Revenue Growth:
- Develop and execute strategies that drive sustainable revenue growth and profitability.
- Lead Sales, Customer Service and Business Development.
- Oversee sales forecasting, pipeline management, pricing discipline and commercial performance.
- Identify new business opportunities, partnerships and growth channels.
Corporate Communications & Brand Management:
- Oversee corporate communications, brand positioning, public relations and media partnerships.
- Provide strategic direction for social media, content creation, video production, editing, email marketing and digital campaigns.
- Ensure brand consistency, audience development and measurable campaign effectiveness.
Customer Experience & Quality Assurance:
- Establish and maintain excellent customer service standards.
- Oversee customer relationships, complaint resolution and retention initiatives.
- Supervise Quality Control and ensure compliance with approved product standards.
- Collaborate with Operations to align customer commitments with production and delivery capacity.
Technology & Business Systems:
- Oversee the effective utilisation of CRM, billing, reporting and other business systems.
- Drive technology adoption, data accuracy, process improvement and departmental efficiency.
Executive Leadership & Accountability:
- Provide strategic direction and executive oversight across all assigned departments.
- Develop departmental budgets, performance standards and accountability frameworks.
- Lead managers and multidisciplinary teams, ensuring consistent execution and professional development.
- Exercise delegated decision-making authority responsibly and independently.
- Collaborate with the GM, Operations & Resources to achieve shared business objectives.
- Provide executive performance reports, financial insights and strategic recommendations directly to the Founder & Managing Director.
Qualification and Experience
- Bachelor’s Degree in Business Administration, Marketing, Communications, Management or a related discipline.
- Minimum of 10 years’ relevant professional experience, including at least five years in senior management or executive leadership.
- Proven experience managing multiple departments and delivering substantial commercial results.
- Strong financial acumen, strategic thinking and executive decision-making capabilities.
- Excellent leadership, communication, negotiation and people-management skills.
- Sound understanding of corporate communications, brand management, customer experience and digital business systems.
- Experience in furniture, interiors, manufacturing or premium consumer goods is an advantage.
- Relevant professional qualifications will be an added advantage.
The Ideal Candidate:
- We seek a commercially intelligent, emotionally mature and decisive executive who demonstrates sound judgment, integrity, accountability and strong leadership presence.
- The successful candidate must be capable of leading independently, managing competing priorities, building high-performing teams and delivering measurable organisational results.
Salary
N1,000,000 / Month.