10,689 openings live now How we check employers Never pay to apply
Hiring Train Help
Sign in Post a job Create account

Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in the maintenance of high-rise building facilities, with an office located in Victoria Island, Lagos.

We are recruiting to fill the position below:

Job Title: Help Desk Officer

Location: Lagos
Employment Type: Full-time

Job role

  • We are seeking a Help Desk to provide first-line technical support to employees, troubleshoot hardware and software issues, manage support tickets, and ensure users can effectively access IT systems and services.

Key Responsibilities

  • Provide Level 1 technical support through phone, email, chat, or ticketing systems.
  • Diagnose and resolve hardware, software, network, and account-access issues.
  • Install, configure, and troubleshoot computers, printers, mobile devices, and peripherals.
  • Create, update, prioritize, and close support tickets.
  • Troubleshoot Windows, Microsoft 365, Outlook, Teams, and common business applications.
  • Assist users with password resets, account lockouts, MFA, and access issues.
  • Perform basic network troubleshooting involving Wi-Fi, LAN, VPN, DNS, and connectivity.
  • Create and manage user accounts and permissions according to company procedures.
  • Escalate complex issues to Level 2/Level 3 support, networking, security, or infrastructure teams.
  • Maintain IT documentation, knowledge-base articles, and troubleshooting procedures.
  • Track hardware assets and assist with equipment deployment and replacement.
  • Follow IT security policies and protect confidential company information.
  • Provide excellent customer service and communicate technical solutions clearly to non-technical users.

Qualifications

  • Diploma or degree in Business Administration, Computer Science, Information Systems, or a related field.
  • CompTIA A+ is advantageous.
  • CompTIA Network+ or Security+ is a plus.
  • Microsoft certifications are beneficial.

Typical Experience:

  • Help Desk Analyst: 1–3 years
  • Senior Help Desk / Desktop Support: 3–5+ years

Required Skills:

  • Microsoft 365 and Outlook support
  • Hardware and peripheral troubleshooting
  • User account and password management
  • Ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice
  • Strong communication and customer-service skills

Apply for this role

Closes Saturday 5 December · 44 days left

The employer receives your email directly. Tap the button to copy the address - status updates come from the employer.

How to apply

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: r***@ekomaintenance.com using the job title as the subject of the email.

What to submit

  • CV / résumé

Similar roles open now

Customer Service Officer

Eko Maintenance Limited 3- years

Unverified Pay not stated

Customer Service Representative

Eko Maintenance Limited Nigeria 3- years

Unverified Pay not stated

Human Resources Officer

Eko Maintenance Limited Lagos 2- years

Unverified Pay not stated

Executive Assistant

Eko Maintenance Limited Nigeria 2- years

Unverified Pay not stated

Digital Marketer

Eko Maintenance Limited Lagos 2- years

Unverified Pay not stated

Digital Marketing Officer

Eko Maintenance Limited Lagos 2- years

Unverified Pay not stated

Keep looking

Nearby roles

Questions about applying

They see your structured profile as it stands at the moment you apply, plus your CV if you have one attached. That snapshot is frozen - if you edit your profile next week, this application still shows what you sent today. Your salary expectation is never sent unless you choose to include it.
Yes. The match figure is for you, not for them - Eko Maintenance Limited does not see it. The apply button works the same regardless of your match percentage.
Because boards rewrite titles when they republish. All copies of this vacancy are the same job at the same employer with the same closing date. We show the employer's own wording and list the rest above so you know you have already seen it.
It appears in your application tracker straight away. Because this application is handled here rather than on an external site, you will see the status change as Eko Maintenance Limited moves it - viewed, shortlisted, interviewing or declined. Roles that redirect to an employer's own site cannot be tracked that way, and we say so on those listings.
This employer has not yet been checked against the corporate register. Regardless of any of that, no employer on this platform may ask you for money at any stage. If this one does, report it and tell us what they asked for.

Pay not stated Closes in 44 days

Apply by email