Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.
Location: Asaba, Delta
Employment Type: Full-time
Department: Patient Experience / Administration
Reports To: Hospital Administrator / Head of Administration
Job Summary
The Hospitality/Patient Experience Officer will beresponsible for ensuring that patients, relatives, and visitors receive a welcoming, comfortable, and positive experience throughout their interaction with the hospital.
The role involves providing excellent customer service, responding to patient needs and concerns, coordinating hospitality services, and supporting continuous improvement of the patient experience.
Responsibilities
Welcome and assist patients, relatives, and visitors in a professional and courteous manner.
Serve as a key point of contact for patients and ensure their needs are attended to promptly.
Provide clear information and guidance regarding hospital services, departments, and processes.
Monitor patient experience and identify areas requiring improvement.
Receive, document, and resolve patient complaints and concerns professionally.
Follow up on patient feedback and ensure appropriate issues are escalated and resolved.
Conduct patient satisfaction surveys and prepare feedback reports.
Coordinate hospitality services to ensure patients experience a clean, comfortable, and welcoming environment.
Liaise with clinical and administrative teams to resolve patient-related issues.
Assist patients with special requests and ensure appropriate support is provided.
Maintain professional standards of communication, confidentiality, and patient care.
Support the implementation of patient experience initiatives and service improvement programmes.
Requirements
Bachelor’s Degree or HND in Hospitality Management, Mass Communication, Business Administration, Public Relations, Customer Service, Healthcare Administration, or a related field.
Minimum of 2 years of experience in hospitality, customer service, patient relations, or a similar role, preferably within a hospital or healthcare environment.
Excellent communication and interpersonal skills.
Strong customer service and problem-solving abilities.
Ability to handle difficult situations and complaints with empathy and professionalism.
Good organisational and multitasking skills.
Professional appearance and excellent personal presentation.
Ability to work effectively with patients, families, doctors, nurses, and administrative staff.
Proficiency in Microsoft Office and basic reporting tools.
Key Competencies:
Patient-centred service
Hospitality and customer service
Excellent communication
Empathy and emotional intelligence
Conflict resolution
Problem-solving
Attention to detail
Professionalism and confidentiality
Teamwork
Organisation and time management
Apply for this role
Closes Monday 2 November · 11 days left
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Hospitality and Patient Experience Officer - UNILAG Consult Limited
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How to apply
Application Closing Date
2nd November, 2026.
How to Apply
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