The General Manager is a full-time, on-site leadership role based at Precious Palm Royal Hotel in Benin City. This role oversees day-to-day hotel operations, including front office, housekeeping, food and beverage, events, and maintenance to ensure consistent service quality and guest satisfaction. The General Manager is responsible for managing budgets, monitoring revenue and costs, and implementing strategies to achieve occupancy and profitability targets. Daily tasks include supervising and coaching department heads, setting performance standards, and ensuring compliance with health, safety, and security regulations. The role also involves building relationships with corporate and individual clients, coordinating major events and functions, overseeing procurement and vendor management, and driving continuous improvement in guest experience and operational efficiency.
Qualifications
Demonstrated leadership and people management skills, including team supervision, performance management, and staff development.
Strong operations management capabilities in hotel or hospitality settings, covering front office, housekeeping, food and beverage, and event operations.
Financial and analytical skills, including budgeting, forecasting, cost control, and use of hotel management or property management systems.
Excellent customer service, communication, and interpersonal skills, with the ability to handle guest inquiries, complaints, and VIP relations professionally.
Experience in sales and marketing within the hospitality industry, including corporate partnerships, event sales, and local market engagement.
Knowledge of health, safety, and security standards, as well as compliance with local regulations and industry best practices.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field; an advanced degree or professional certifications in hospitality are an advantage.
Proven experience in a senior hotel management role (such as General Manager, Operations Manager, or equivalent) at a comparable property.
Ability to work flexible hours, including weekends and evenings, as required by hotel operations and events.
Proficiency with common office software and hotel management systems; familiarity with inventory, reservations, and event management tools is beneficial
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Closes Wednesday 28 October · 5 days left
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Hotel General Manager - Precious Palm Royal Hotel
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