Hotel General Manager

Tivana Workforce - Our client, a new hotel, is recruiting to fill the position below: 

Job Title: Hotel General Manager

Location: Awka, Anambra
Employment Type: Full-time

Job Summary

• The Hotel General Manager is responsible for the overall strategic leadership, operational excellence, and financial performance of a five-star hotel.
• This role requires a seasoned hospitality professional with a proven track record in luxury hotel management, delivering exceptional guest experiences, leading high-performing teams, and driving sustainable profitability.

Key Responsibilities
Strategic Leadership & Business Performance:

• Provide visionary leadership aligned with the hotel’s brand standards and ownership goals.
• Develop and execute business strategies to maximise revenue, market share, and profitability.
• Analyse financial reports, budgets, and forecasts to drive performance improvements.
• Identify growth opportunities, partnerships, and market positioning strategies.

Operational Excellence:

• Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Sales.
• Ensure seamless service delivery consistent with five-star standards.
• Implement and maintain Standard Operating Procedures (SOPs).
• Drive continuous improvement in service quality and operational efficiency.

Guest Experience & Brand Standards:

• Champion a culture of exceptional guest service and personalised experiences.
• Monitor guest feedback, online reviews, and satisfaction metrics.
• Ensure strict adherence to luxury brand standards and quality benchmarks.
• Resolve high-level guest concerns with professionalism and discretion.

Financial Management:

• Develop and manage annual budgets, P&L statements, and capital expenditure plans.
• Drive revenue through pricing strategies, yield management, and upselling initiatives.
• Control costs while maintaining service excellence.
• Ensure compliance with financial policies and audit requirements.

People Leadership & Talent Development:

• Lead, mentor, and inspire a diverse team of department heads and staff.
• Foster a high-performance culture focused on accountability, engagement, and service excellence.
• Oversee recruitment, training, succession planning, and performance management.
• Promote employee well-being, retention, and professional growth.

Sales, Marketing & Revenue Optimisation:

• Collaborate with Sales & Marketing to drive occupancy and brand visibility.
• Build strong relationships with corporate clients, travel partners, and stakeholders.
• Oversee revenue management strategies, including pricing, segmentation, and distribution channels.
• Represent the hotel at industry events and networking platforms.

Compliance, Risk & Asset Management:

TrainManagers

• Ensure compliance with local laws, health & safety regulations, and brand policies.
• Oversee risk management, crisis response, and emergency preparedness.
• Maintain and enhance the physical asset through preventive maintenance and upgrades.
• Safeguard the hotel’s reputation and operational integrity.

Key Performance Indicators (KPIs)

• Revenue growth (RevPAR, ADR, occupancy rates).
• Guest satisfaction scores (e.g., NPS, online ratings).
• Employee engagement and retention rates.
• Cost control and profit margins.
• Brand compliance and audit scores.

Requirements & Qualifications
Education:

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• MBA or advanced Degree is an added advantage.
• Accounting Background is also an added advantage.

Experience

• 5 – 10 years of progressive experience in hotel management.
• At least 5+ years as a General Manager or Hotel Manager in a luxury property.
• Proven success in managing large-scale operations and high-revenue properties.

Core Competencies:

• Strong leadership and executive presence.
• Exceptional financial acumen and business strategy skills.
• Deep understanding of luxury hospitality standards.
• Excellent communication, negotiation, and stakeholder management skills.
• Customer-centric mindset with attention to detail.
• Crisis management and problem-solving ability.

Personal Attributes:

• Charismatic and results-driven leader.
• High emotional intelligence and cultural awareness.
• Passion for hospitality excellence.
• Resilient, adaptable, and decisive.