Turnkey Africa Limited is the leading pan-African insurance and bancassurance technology and services provider. We develop, supply and manage end-to-end insurance business software solutions and services for the African insurance industry. Turnkey Africa currently has a footprint of over 42 insurance and banking clients in 7 countries across Africa.
We are recruiting to fill the position below:
Job Title: Human Resource Officer - Transport
Location: Mtwara Plant Tanzania
Job Summary
- Provide first line support on HR issues/ processes for assigned.
Key Duties and Responsibilities
- Be the first point of contact for all HR-related enquiries for assigned function.
- Interpret and administer HR-related documentation to assigned employees e.g. employment/ promotion letters, queries, etc.
- Obtain information on scheduled trainings for assigned employees and monitor to ensure attendance.
- Receive, collate and process employee requests for annual vacation (and other requests) and participate in coordinating the application and approval process.
- Ensure the HR database is up to date and contains accurate information on employees within assigned function:
- Periodically request for bio-data information update.
- Update employee records with respect to vacation, training, promotion, exit, etc.
- Perform periodic checks to identify and resolve issues of discrepancies in employee information.
- Manage employee communication and feedback within the assigned function through company meetings, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, etc.
- Circulate relevant policy manuals to employees in the assigned function and provide clarifications as required.
- Investigate issues of non-compliance, complaints, etc and escalate to the Head of HAM & Admin for appropriate decision making and resolution.
- Participate in the disciplinary process for employees within the assigned function and develop relevant documentations.
- Manage the unit’s budget and obtain approval for expenditure as defined in the approved manual of authority.
- Develop and submit periodic reports of HR activities in the assigned function to the Head of HAM & Admin.
- Provide relevant information to other HR Department Heads (Compensation & Benefits, Organisation Development & Recruitment, and Talent Management) as required.
Key Requirements
Education and Work Experience:
- Bachelors’ degree or its equivalent in Humanities or Social Sciences related discipline.
- Minimum of five (5) years relevant experience, with about two (2) years in a supervisory role.
Skills and Competencies:
- Good understanding of trends, challenges, opportunities, regulations and legislations relating to the cement manufacturing industry.
- Good understanding of employee/industrial relations, as well as an appreciation of the dynamics of the labour and employment legislations in specific country of operation.
- Sound understanding of DCP’s business operations, inter-relationships and dependencies.
- Good knowledge of techniques and methodologies for effective office-wide communications and change programs.
- Working knowledge of relevant ERP and Office support applications.
- Excellent administration and organizational skills.
- Very good problem-solving skills.
- Strong leadership and relationship management skills.
- Ability to deal with individuals in a multi-cultural environment, with varying levels of literacy.
- Excellent communication and presentation skills.
- Very good business writing skills.
- High level of professionalism and integrity.