IT Operations Officer

• The IT Operations Officer is responsible for ensuring the seamless daily operation of the organization’s technology infrastructure, endpoint hardware, and office systems.
• This role bridges general technical support with operational oversight ensuring 100% internet uptime through active vendor management, maintaining office security systems, optimizing meeting room technology, and partnering with Human Resources to deliver a smooth IT onboarding experience for incoming staff.

Key Responsibilities
Network Continuity & ISP Management:

• Actively monitor office network infrastructure to guarantee high availability and internet uptime.
• Serve as the primary liaison with third-party Internet Service Providers (ISPs) and telecom vendors to resolve outages, track Service Level Agreements (SLAs), and coordinate scheduled maintenance.
• Perform basic network troubleshooting (switches, routers, access points, local IP assignment) to minimize downtime.

Physical Security & CCTV Systems Operations:

• Oversee the daily operational status of company CCTV cameras, NVR/DVR recording units, and monitoring feeds.
• Conduct routine audits to ensure video recording integrity, retention policies, and camera coverage across facilities.
• Coordinate with external technical vendors for hardware repairs, repositioning, or system upgrades.

Audiovisual (AV) & Facility Tech Operations:

• Maintain and manage conference room technology, including projectors, display panels, video conferencing equipment, and audio systems.
• Perform daily pre-meeting checks to ensure presentation equipment is fully functional for executive meetings and cross-team collaborations.

Hardware Maintenance & Asset Support:

• Manage network printers, multi-function scanners, and office peripherals, resolving connectivity and hardware issues promptly.
• Maintain vendor relationships for print management, toner supplies, and equipment servicing.

HR Synergy & Employee Lifecycle Onboarding:

• Collaborate closely with HR to align IT provisioning with recruitment schedules.
• Configure, deploy, and assign laptops, workstation hardware, user accounts, and initial software access for new employees before their start date.
• Manage IT asset inventory and track device allocation throughout the employee lifecycle (onboarding, transfers, offboarding).

What you’ll bring
Candidate Qualifications & Competencies:
Experience:

• 2–4 years of hands-on experience in IT Operations, Help Desk Support, or Technical Systems Administration.

Technical Proficiencies:

• Operating Systems (Windows & macOS) configuration and hardware setup.
• Basic Networking (LAN/WAN, IP configuration, Wi-Fi management).
• CCTV & NVR setup, monitoring, and troubleshooting.
• Audiovisual/Conference room systems setup (HDMI/wireless casting, projectors, Zoom/Teams devices).
• User Directory Management (Microsoft 365 / Google Workspace / Active Directory).

Key Soft Skills:

• Strong vendor management and negotiation skills.
• Proactive operational mindset (preventing downtime before it happens).
• Excellent communication and cross-functional collaboration skills (HR, Administration, and external service providers).

Candidates residing in or near Asese, Ibafo, Mowe, Magboro, Arepo, Berger and surrounding areas are strongly preferred.