Onboarding Specialist

Role Summary

• The Onboarding Specialist will be responsible for welcoming, guiding, and activating new tutors and learners into the Brint system.
• They will ensure that everyone — parent, learner, or tutor — begins their journey confidently, informed, and excited to be part of the Brint community.
• This is a coordination and communication-heavy role that requires strong attention to detail, follow-up discipline, and people warmth.

Key Responsibilities
Tutor Onboarding:

• Coordinate the recruitment-to-activation process for tutors (documentation, training, and scheduling setup).
• Ensure all tutor data, documents, and onboarding forms are accurate and complete.
• Guide new tutors through Brint’s policies, salary structure, and app tools.
• Schedule first classes, ensure class access, and confirm readiness before start date.
• Work with the Tutor Success Unit and HR to flag inconsistencies, incomplete onboarding, or missed trainings.

Learner Onboarding:

• Welcome new parents and learners warmly after registration/payment confirmation.
• Confirm learner details, subjects, time zones, and tutor assignments.
• Ensure the learner’s class setup (Google Meet links, app access, WhatsApp groups, etc.) is correct and tested.
• Maintain regular updates with parents in the first 2 weeks of class to ensure satisfaction.
• Coordinate replacements or schedule adjustments in collaboration with Operations.

Systems & Reporting:

• Update and maintain onboarding trackers (tutor, parent, learner).
• Send weekly onboarding reports to the COO and Chief of Staff.
• Identify and report patterns or bottlenecks in the onboarding process for system improvement.
• Suggest creative ways to improve Brint’s onboarding experience (automations, communication templates, etc.).

Requirements

• Bachelor’s Degree in Education, Administration, Human Resources, or related field.
• 2–4 years of experience in onboarding, operations, or customer service (preferably in education or tech).
• Excellent written and spoken communication skills.
• Strong attention to detail, follow-up, and organization.
• Tech-savvy — comfortable with Google Workspace, WhatsApp Business, CRM tools, or scheduling software.
• Emotionally intelligent and professional when interacting with tutors, parents, and staff.
• Must be proactive, reliable, and able to work independently in a remote team.

Who You Are:

• You love creating smooth, efficient experiences for others.
• You’re warm, patient, but extremely organized.
• You communicate clearly and professionally.
• You’re comfortable managing multiple moving parts and deadlines.
• You take ownership and pride in doing things right the first time.

Why Join Brint

• Salary: N120,000 per month.
• Be part of one of Africa’s fastest-growing global education brands.
• Work remotely with a collaborative, purpose-driven team.
• Help shape the first experience every tutor and learner has with Brint.