Operations Manager

About the Role

• Lana Healthcare is seeking a proactive, resourceful, and results-driven Operations Manager to oversee and strengthen its operations in Osogbo, Osun State.
• Working closely with the Founder, the successful candidate will coordinate people, processes, and resources, drive operational improvements, and ensure the effective execution of business priorities.
• This is a hands-on leadership role requiring initiative, sound judgment, accountability, and the ability to develop practical solutions and deliver measurable results with minimal supervision. The ideal candidate will thrive in a growing organization where priorities evolve and continuous improvement is essential.

Key Responsibilities

• Oversee daily business operations, administrative activities, resource management, vendors, and procurement.
• Develop and implement efficient administrative procedures, operational workflows, and standard operating procedures (SOPs).
• Identify operational gaps and drive practical, cost-effective improvements.
• Coordinate staff and service provider onboarding, scheduling, supervision, and performance management.
• Oversee service delivery coordination, client onboarding processes, and quality assurance activities.
• Manage relationships with vendors, partners, service providers, and other stakeholders.
• Resolve operational challenges promptly and escalate significant issues appropriately.
• Prepare structured weekly reports covering operational progress, challenges, expenses, priorities, and decisions requiring management attention.
• Monitor performance indicators, ensure timely execution of deliverables, and maintain appropriate financial and operational controls.

Qualifications and Experience

Required

• HND or bachelor's degree in Business Administration, Management, Healthcare Administration, Human Resource Management, or a related discipline.
• Minimum of 4 years of relevant experience in operations, administration, service delivery, or business management.
• Demonstrated experience coordinating teams, managing operations, and improving business processes.
• Strong organizational, planning, problem-solving, and execution skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office or Google Workspace, particularly spreadsheets and reporting tools.
• Ability to work independently, prioritize competing demands, and deliver results with minimal supervision.
• High integrity, sound judgment, attention to detail, and financial discipline.
• Must reside in Osogbo, Osun State.

Preferred

• Experience in healthcare, home care, staffing, recruitment, hospitality, or another people-intensive service business.
• Experience building or improving operations within a small or growing organization.
• Experience developing SOPs, managing projects, or implementing operational systems.
• Previous supervisory or team leadership experience.

What Success Looks Like

Within the first 90 days, the successful candidate should demonstrate measurable progress in:

• Assessing operational gaps and developing a prioritized improvement plan.
• Establishing efficient administrative procedures, reporting structures, and accountability mechanisms.
• Developing and implementing essential operational workflows and SOPs.
• Strengthening staff and service provider coordination processes.
• Providing consistent, reliable operational reporting to the Founder.
• Developing a practical operational readiness plan aligned with Lana Healthcare's priorities.

Who Will Thrive in This Role?

We are looking for someone who:

• Takes initiative, demonstrates ownership, and follows through on commitments.
• Enjoys building systems, creating structure, and improving processes.
• Is resourceful and capable of delivering results with limited resources.
• Combines strategic thinking with hands-on execution.
• Communicates clearly, pays attention to detail, and works effectively with minimal supervision.
• Demonstrates professionalism, integrity, and accountability.

This opportunity is best suited to someone who enjoys building and improving operations, rather than simply maintaining existing processes.