Process Improvement Manager

The Process Improvement Manager leads efforts to identify, design and embed improvements across operations. 

This role is suitable for experienced improvement professionals or operations managers who are skilled at analysing processes, engaging stakeholders and delivering measurable performance gains.

Job Profile.

The Process Improvement Manager is responsible for driving continuous improvement initiatives that enhance efficiency, quality and customer outcomes. 
Reporting to senior operations or quality leaders, the role focuses on diagnosing process gaps, prioritising improvement opportunities and delivering project-based and embedded changes that deliver sustainable benefits.

The purpose of the role is to establish disciplined improvement practices, ensure robust process documentation and foster a culture of systematic problem solving across functions. The postholder will balance strategic planning with hands-on project leadership to achieve agreed performance targets.

Process Improvement Manager Job Description.

• The Process Improvement Manager will lead cross-functional improvement projects from identification through to implementation and sustainment.
• Mapping current-state processes, analysing performance data, defining future-state designs and developing implementation plans with clear benefits realisation. 
• The manager will establish key performance indicators, monitor outcomes and produce regular reports for leadership. 
• Coaching teams on improvement techniques and embedding governance to ensure process changes are maintained.
• Lead identification and scoping of process improvement opportunities across functions.
• Map current-state processes and perform root cause analysis to identify inefficiencies and risks.
• Design future-state processes that deliver efficiency, quality and compliance improvements.
• Develop business cases and prioritise improvement initiatives based on impact and effort.
• Plan and manage improvement projects, including timelines, resources and stakeholder engagement.
• Define and implement key performance indicators and dashboards to measure impact.
• Facilitate workshops and meetings to co-create solutions with process owners and teams.
• Provide coaching and training to staff on process thinking and continuous improvement practices.
• Ensure process documentation, standards and operating procedures are current and accessible.
• Establish change management activities to support adoption and minimise disruption.
• Monitor post-implementation performance and lead corrective actions where required.
• Manage stakeholder expectations and report progress to senior management.
• Embed governance and control mechanisms to sustain improvements over time.
• Identify opportunities for automation or simplification and coordinate feasibility assessments.

Requirements and Qualifications;

• Bachelor\'s degree in Computer Science, operations management or related discipline, or equivalent experience.
• Proven experience of at least five years in process improvement, operations or quality roles.
• Strong analytical skills with experience in process analysis and performance measurement.
• Experience leading cross-functional projects and influencing stakeholders at all levels.
• Demonstrable ability to develop business cases and quantify benefits.
• Excellent oral and written communication skills suited to diverse audiences.
• Practical experience of change management and embedding new ways of working.
• Proven coaching and facilitation skills to build capability in teams.
• Good attention to detail and a structured approach to problem solving.
• Experience in setting and monitoring KPIs and performance reporting.
• Ability to manage multiple initiatives and prioritise competing demands effectively.
• Relevant continuous improvement or project management certification desirable.