Process Improvement Manager

Value Edge Management Services is a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants.

We are recruiting to fill the position below:

Job Title: Process Improvement Manager

Location: Lagos 
Employment Type: Full-time

Job Summary

• The Process Improvement Manager leads efforts to identify, design and embed improvements across operations.
• This role is suitable for experienced improvement professionals or operations managers who are skilled at analysing processes, engaging stakeholders and delivering measurable performance gains.

Job Description

• The Process Improvement Manager is responsible for driving continuous improvement initiatives that enhance efficiency, quality and customer outcomes.
• Reporting to senior operations or quality leaders, the role focuses on diagnosing process gaps, prioritising improvement opportunities and delivering project-based and embedded changes that deliver sustainable benefits.
• The purpose of the role is to establish disciplined improvement practices, ensure robust process documentation and foster a culture of systematic problem solving across functions. The postholder will balance strategic planning with hands-on project leadership to achieve agreed performance targets.

Responsibilities

• The Process Improvement Manager will lead cross-functional improvement projects from identification through to implementation and sustainment.
• Mapping current-state processes, analysing performance data, defining future-state designs and developing implementation plans with clear benefits realisation.
• The manager will establish key performance indicators, monitor outcomes and produce regular reports for leadership.
• Coaching teams on improvement techniques and embedding governance to ensure process changes are maintained.
• Lead identification and scoping of process improvement opportunities across functions.
• Map current-state processes and perform root cause analysis to identify inefficiencies and risks.
• Design future-state processes that deliver efficiency, quality and compliance improvements.
• Develop business cases and prioritise improvement initiatives based on impact and effort.
• Plan and manage improvement projects, including timelines, resources and stakeholder engagement.
• Define and implement key performance indicators and dashboards to measure impact.
• Facilitate workshops and meetings to co-create solutions with process owners and teams.
• Provide coaching and training to staff on process thinking and continuous improvement practices.
• Ensure process documentation, standards and operating procedures are current and accessible.
• Establish change management activities to support adoption and minimise disruption.
• Monitor post-implementation performance and lead corrective actions where required.
• Manage stakeholder expectations and report progress to senior management.
• Embed governance and control mechanisms to sustain improvements over time.
• Identify opportunities for automation or simplification and coordinate feasibility assessments.

Requirements and Qualifications

• Bachelor's Degree in Computer Science, operations management or related discipline, or equivalent experience.
• Proven experience of at least five years in process improvement, operations or quality roles.
• Strong analytical skills with experience in process analysis and performance measurement.
• Experience leading cross-functional projects and influencing stakeholders at all levels.
• Demonstrable ability to develop business cases and quantify benefits.
• Excellent oral and written communication skills suited to diverse audiences.
• Practical experience of change management and embedding new ways of working.
• Proven coaching and facilitation skills to build capability in teams.
• Good attention to detail and a structured approach to problem solving.
• Experience in setting and monitoring KPIs and performance reporting.
• Ability to manage multiple initiatives and prioritise competing demands effectively.
• Relevant continuous improvement or project management certification desirable.