Reconciliation and Settlement Officer

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Reconciliation & Settlement Officer

Location:  Lagos

Role Overview

• We are seeking a highly skilled reconciliation analyst to join our Payments Operations team.
• The purpose of this role is for Kuda to achieve complete, timely and accurate analysis and settlement of all agency banking transactions made, in accordance with International Accounting Standards.

Job Responsibilities

• Ensure daily reconciliation of all POS transactions and settling partners according to agreed SLA.
• Identify, investigate, and escalate outstanding items to switch and other third parties for prompt resolution.
• Liaise with banks and vendors on settlement discrepancies.
• Attend to POS merchant disputes daily and ensure no chargeback defaults to system.
• Liaise with the Product and technical team to resolve issues around POS transactions.
• Ensure Daily validation of transaction posting to GLs.
• Respond to general inquiries directed to Settlement from support or service areas.
• Ensure that suspense items do not exceed the established timeline designated for each type of exception.
• Share daily/monthly reports on activities done.

Requirements

• At least 3 years of experience in payments reconciliation
• Attention to details.
• Accountability and ownership.
• Excellent communication skills
• Initiative driven.
• Collaborative skills.