Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Regional Agency Support Officer
Job Identification: 907
Location: Lagos
Job type: Full time
About the Role
- The job purpose is to recruit, support, and manage regional aggregators; champion POS management and distribution within the assigned region; and manage other Smartcash and Airtel Money agency businesses in the region.
Responsibilities
Aggregator Recruitment and Management:
- Identify, recruit, and onboard quality aggregators within the assigned region.
- Ensure 100% active aggregator engagement across the region.
- Ensure each aggregator maintains at least a 95% active agent base at all times.
- Recruit the appropriate number of aggregators in line with the approved distribution structure for each state within the region.
- Ensure each aggregator recruits a minimum of 500 agents to drive business growth.
- Continuously identify opportunities to increase the quality aggregator base within the region.
Business Development and Market Expansion:
- Identify and leverage distribution opportunities within the region.
- Drive market penetration across all states within the region.
- Monitor and track ongoing market initiatives.
- Effectively report competitive activities within the region and implement appropriate countermeasures.
- Immediately address or escalate any unusual competitor activities and sales support initiatives that may threaten business performance.
POS Operations and Management:
- Ensure aggregators promptly make funds available to all agents within their network and maintain zero float balances.
- Drive a minimum of 15 transactions per agent per day.
- Maintain full custody and accountability for all POS devices assigned to the region.
- Assign POS devices to aggregators based on approved qualification criteria.
- Manage all POS devices within the region.
- Coordinate POS device distribution, retrieval, and other related support activities.
- Coordinate the repair of faulty POS devices in collaboration with the State End User Support (EUS) team.
Branding and Visibility Management:
- Ensure appropriate and effective outlet branding is implemented in line with the approved Picture of Success (PICOS) standards.
- Identify and maximize visibility opportunities for the Smartcash brand within the region.
- Effectively manage POSM material stock across regional warehouses to prevent damage, wastage, and obsolescence.
- Train aggregators on POSM deployment to agents in line with the Picture of Success (PICOS) standards.
Educational Qualifications
- A First Degree in any discipline.
- A Master’s Degree would be an added advantage.
Relevant Experience & Functional / Technical Skills:
- 3 years of commercial/ business management experience
- Team leadership experience
- 1 – 2 years of relevant experience in POS Management
- Computer literacy
- Sales knowledge
- Product/ Service development
- Product/ Service management
- Interpersonal skills
- Customer orientation
- Financial services, banking, PSB and Fintech experience will be a great advantage.