Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region.
This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction.
What you would be expected to Do
Technical Service Delivery & Customer Satisfaction:
Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
Follow company technical standards, safety protocols, and service level contracts for all field activities.
Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
Maintain a professional demeanour and positively represent the brand during all customer engagements.
System Performance Monitoring & Proactive Maintenance:
Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.
Quality Assurance via Installation Audits:
Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.
Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.
Installer Network Management & Development:
Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.
Operational Excellence & Reporting:
Accurately document all service activities, audit results, and spare parts utilisation using company systems.
Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
Manage the inventory of spare parts, tools, and equipment within the zone.
Safety & Compliance:
Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.
Requirements
You might be a strong candidate if you:
A Degree in Engineering or another relevant discipline.
4+ years of experience in after-sales service delivery and technical assistance within the electronic consumer goods, solar inverter systems, or mobile device industry.
Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.
Solid awareness of solar PV systems, electrical wiring standards, and power electronics.
Proficiency in diagnostic tools, software, and remote monitoring platforms.
Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.
Dedication to delivering high-quality customer service and resolving technical issues.
Ability to remain calm and composed under pressure.
Strong efficiency, organisational skills, and attention to detail.
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