COISCO Integrated Resources and Petroleum Limited is a proudly indigenous Oil & Gas company operating in Nigeria’s downstream sector. Incorporated as a Limited Liability Company in 2006, the company commenced full operations in December 2007 and has since grown into a trusted name within the industry. At COISCO, integrity, excellence, service, and respect form the core values that drive everything we do. We are committed to delivering quality products and services with excellence, ensuring that our operations consistently meet industry standards and customer expectations.
Our business activities cut across haulage and retail sales, with product lines that include Petrol (PMS), Diesel (AGO), Kerosene (DPK), Liquefied Petroleum Gas (LPG), and Lubricants. Our head office is strategically located at KM 10, Onitsha–Owerri Road, Ogbaku, Imo State, serving as the operational hub for our expanding network.
We are recruiting to fill the position below:
Job Title: Station Manager
Location: Ogbaku, Mbaitoli, Imo
Employment Type: Full-time
Overview
- We areseeking a competent, experienced and results-driven Station Manager to oversee the day-to-day operations of one of our retail stations.
- The successful candidate will be responsible for ensuring efficient station operations, sales growth, proper cash and stock accountability, excellent customer service, staff productivity, safety compliance and overall station performance.
Key Responsibilities
Station Operations:
- Oversee the daily operations of the station and ensure smooth and efficient service delivery.
- Ensure the station opens and closes in accordance with approved operating hours.
- Ensure all station activities comply with company policies, SOPs and Management directives.
- Coordinate the activities of Customer Service Attendants, Cashiers, Cleaners, Security Personnel and other station staff.
- Ensure proper shift allocation, attendance and effective workforce deployment.
- Maintain a clean, organized and customer-friendly station environment.
Sales & Business Performance:
- Drive daily, weekly and monthly station sales performance.
- Monitor product sales and identify opportunities to improve station revenue.
- Develop and implement practical strategies to achieve and exceed sales targets.
- Monitor sales trends and promptly escalate significant declines or unusual variations.
- Review station performance and take corrective actions where necessary.
- Ensure effective customer engagement and retention.
Cash & Financial Accountability:
- Ensure proper accountability for all station cash collections.
- Monitor the activities of Cashiers and Customer Service Attendants in relation to cash handling.
- Ensure all collections are properly reconciled and banked in accordance with company procedures.
- Review daily sales and cash reports and promptly escalate discrepancies.
- Ensure that no unauthorized disbursement or use of company funds occurs.
- Maintain proper documentation for station expenses and transactions.
Stock & Product Management:
- Monitor product receipts, sales, stock levels and product movements.
- Ensure proper accountability for PMS, AGO, DPK, lubricants and other station products.
- Investigate and report stock variances, shortages or unusual product movements.
- Ensure proper measurement and documentation of product receipts and sales.
- Maintain appropriate controls to prevent product losses and leakages.
People Management:
- Supervise, motivate and manage station employees to achieve operational and sales objectives.
- Monitor staff attendance, punctuality, productivity and compliance with work schedules.
- Ensure staff adhere to company policies, procedures and standards of conduct.
- Identify staff performance gaps and escalate disciplinary or performance concerns appropriately.
- Promote teamwork, professionalism and a positive work environment.
- Ensure adequate staffing across shifts and prevent avoidable operational gaps.
HSE & Safety Compliance:
- Ensure strict compliance with all Health, Safety and Environmental requirements.
- Enforce safe operating practices across the station.
- Ensure fire extinguishers, safety equipment and emergency systems are available and functional.
- Ensure staff understand and comply with safety procedures.
- Immediately report accidents, incidents, hazards and other safety concerns.
- Maintain a strong safety culture and ensure zero tolerance for unsafe practices.
Customer Service:
- Ensure customers receive prompt, courteous and professional service.
- Handle customer complaints and escalations appropriately.
- Monitor service quality and ensure adherence to customer service standards.
- Identify recurring customer complaints and implement corrective measures.
- Promote the Company's commitment to excellent customer experience.
Reporting, Audit & Compliance:
- Prepare and submit accurate station reports as required.
- Ensure all station records are complete, accurate and properly maintained.
- Cooperate fully with Audit, Finance, HR, Operations and other support functions.
- Implement audit recommendations and Management directives promptly.
- Ensure transparency and accountability in all station activities.
Requirements
- Minimum of HND / B.Sc. in Business Administration, Management, Accounting, Economics or a related discipline.
- Minimum of 3 years' relevant experience, preferably in petroleum retail, FMCG, retail, logistics or a similar operational environment.
- Previous experience managing a filling station or multi-functional retail outlet is an advantage.
- Strong understanding of sales, cash management, inventory control and people management.
- Good knowledge of Microsoft Excel and basic reporting tools.
- Strong leadership, communication and problem-solving skills.
- Ability to analyze operational and sales data and make informed decisions.
- High level of integrity, accountability and professionalism.
- Ability to work under pressure and manage multiple priorities.
- Willingness to work flexible hours and weekends where operationally required.
- Strong commitment to safety, customer service and operational excellence.
Key Competencies:
The ideal candidate should demonstrate:
- Leadership & People Management
- Sales & Business Development
- Financial & Cash Accountability
- Inventory & Stock Control
- Customer Service
- Problem Solving & Decision Making
- HSE & Risk Awareness
- Performance Management
- Communication
- Integrity & Accountability
- Operational Discipline