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Key Responsibilities

Installation & Configuration

  • Install GPS tracking and telematics devices in various vehicle types and equipment.
  • Configure installed devices according to company and client requirements.
  • Conduct quality assurance checks on all installations before deployment.
  • Ensure proper wiring and secure mounting of devices to prevent malfunction.

Maintenance & Troubleshooting

  • Diagnose and resolve hardware, connectivity, and configuration issues.
  • Perform routine device inspections and preventive maintenance.
  • Replace defective devices and components where required.
  • Escalate complex technical issues to the appropriate team for resolution.

Client Support

  • Attend to customer installation requests within agreed timelines.
  • Explain device functionality and basic usage to clients where necessary.
  • Maintain a professional relationship with customers during field visits.
  • Respond promptly to technical complaints and service requests.

Reporting & Documentation

  • Record installation details accurately in company systems.
  • Submit daily activity reports, including installations, inspections, repairs, and removals completed.
  • Capture and maintain required installation evidence such as photos and service reports.
  • Ensure all field activities are properly documented and updated.

Inventory & Asset Management

  • Safeguard company tools, devices, accessories, and installation materials assigned.
  • Track device serial numbers and installation records accurately.
  • Report damaged, lost, or defective inventory promptly.

Compliance & Safety

  • Adhere to company technical standards and installation procedures.
  • Ensure compliance with health and safety guidelines during field operations.
  • Maintain confidentiality of customer and company information.
  • Follow all company policies and operational procedures.

Key Performance Indicators (KPIs)

  • Number of successful installations completed monthly.
  • First-time installation success rate.
  • Device uptime and functionality rate.
  • Customer satisfaction ratings.
  • Average response time to support requests.
  • Accuracy and timeliness of activity reporting.
  • Reduction in installation-related rework and device failures.

Apply for this role

Closes Friday 13 November · 21 days left

The employer receives your email directly. Tap the button to copy the address - status updates come from the employer.

How to apply

Interested and qualified candidates should forward their CV to: h***@bestpracticesltd.com using the position as subject of email.

What to submit

  • CV / résumé

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