Treasury Operations Specialist

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Title: Treasury Operations Specialist (BPO)

Location: Lagos 
Employment Type: Full-time (Hybrid)

What we are looking for

• We are looking to hire a Treasury Operations Specialist to support treasury operations, merchant settlements, financial reconciliation, and banking partner relationships across multiple African markets.
• The ideal candidate will be responsible for ensuring accurate and timely settlement processing, maintaining complete financial records, investigating discrepancies, and supporting efficient treasury operations.
• We are looking for a detail-oriented, analytical, and highly organized individual who is comfortable working with financial data, processing payments, investigating discrepancies, and maintaining accurate financial records.
• You enjoy learning new things, proactively solving problems, and improving existing processes. You take ownership of responsibilities, demonstrate initiative, and communicate clearly and effectively.

A day in this role
Your typical day in this role will involve:

• Processing merchant settlements and fund transfers, ensuring payments are executed accurately and within agreed SLAs.
• Monitoring and reconciling processed settlements, investigating discrepancies, and resolving settlement-related escalations.
• Monitoring bank account balances, cash movements, and liquidity requirements to support daily treasury operations.
• Performing regular bank statement checks, ensuring records are accurate, complete, and up to date, and following up on missing or inconsistent statements.
• Supporting the organization, standardization, and automation of bank statement management and reconciliation processes.
• Reconciling financial transactions against bank statements and supporting documentation, identifying discrepancies, and tracking outstanding receivables.
• Analyzing financial and transactional data to support pricing reviews, reporting, and operational decision-making.
• Supporting accounting audits, financial fact-checking, and the resolution of financial discrepancies.
• Liaising with banking partners on settlements, internet banking, financial reporting, and other operational matters.
• Handling treasury-related requests and escalations from internal teams, collaborating with relevant stakeholders to resolve issues.

Requirements
What you should have / be able to do:

• This role involves handling sensitive and confidential financial information. A successful candidate should demonstrate accuracy, strong analytical skills, and the ability to manage financial records responsibly.
• 1–2 years of experience in a similar role.
• Excellent written and verbal communication and interpersonal skills.
• Familiarity with basic accounting principles and financial reporting best practices.
• Strong attention to detail, organizational skills, and analytical abilities.
• Ability to proactively troubleshoot issues, take ownership, and demonstrate initiative.
• Proficiency with Google Workspace, Microsoft Excel, and other digital productivity tools.