RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.
We are recruiting to fill the position below:
Job Title: IT Project Manager
Location: Nigeria
Category: TechOps
About the Job
- To support the deployment of its technology solutions for clients and improve the coordination of internal projects, RightCom is recruiting an IT Project Manager.
- You will be responsible for end-to-end project management, from scoping to go-live, working closely with Product, Development, Support, and Delivery teams.
Main Mission
- Manage, coordinate, and deliver client and internal IT projects on time, within scope, and at the expected quality level.
Key Responsibilities
IT Project Management:
- Gather and analyze technical requirements with clients and internal stakeholders.
- Draft functional and technical specification documents.
- Develop project plans, allocate tasks, track milestones, and manage priorities.
- Organize and lead project follow-up meetings (stand-ups, checkpoints, steering committees).
Technical & Functional Coordination:
- Collaborate closely with developers (frontend, backend, mobile, DevOps).
- Coordinate testing, user acceptance phases, and go-live.
- Track bug fixes, technical evolutions, and version releases.
- Validate deliverables with internal or external clients.
Quality Monitoring & Documentation:
- Define success indicators (project KPIs, technical quality, client satisfaction).
- Maintain complete, up-to-date project documentation.
- Draft progress reports and meeting minutes.
- Identify roadblocks and propose quick, effective solutions.
Client Relationship & Support:
- Act as the main IT contact for clients throughout the project lifecycle.
- Support users during onboarding and initial training phases.
- Collect user feedback and share with Product teams.
- Contribute to a smooth, responsive, and professional project experience.
Requirements
- Experience: 3–5 years in IT project management, within SaaS, software integration, or digital transformation environments.
- Education: Master’s Degree (Bac+4/5) in Computer Science, Information Systems, Engineering, or equivalent.
- Strong knowledge of project management methodologies (traditional and agile).
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills, rigor, cross-functional leadership, and analytical ability.
- Proficiency with project management tools (Notion, Trello, Jira, ClickUp, etc.) and collaboration platforms.
- Fluency in French; technical English is a plus.
What We Offer
- A high-impact cross-functional role in a leading pan-African tech company.
- Opportunities to work on innovative projects with both technical and human dimensions.
- An agile, collaborative, and constantly evolving environment.
- Recognition based on results and increasing responsibilities.
- Competitive compensation and career growth opportunities.