Waitress

Job Summary

• The Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. The role requires professionalism, attention to detail, and a friendly attitude while maintaining cleanliness and service standards.

Key Responsibilities

• Greet guests warmly and escort them to their tables when required.
• Present menus, explain menu items, and make recommendations when necessary.
• Take accurate food and beverage orders and relay them to the kitchen or bar staff.
• Serve food and drinks promptly and professionally.
• Ensure tables are properly set, clean, and well maintained.
• Check on guests during meals to ensure satisfaction and address concerns politely.
• Clear tables and reset them for the next guests.
• Handle guest complaints professionally and escalate to the supervisor when necessary.
• Maintain cleanliness of the dining area and service stations.
• Follow food safety, hygiene, and health regulations at all times.
• Assist with billing, collecting payments, and issuing receipts when required.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback
• Accuracy of orders and service delivery
• Speed and efficiency of service
• Compliance with hygiene and safety standards

Qualifications and Requirements
Education:

• Minimum of SSCE / High School Certificate or equivalent.

Experience:

• Previous experience as a Waitress or in a customer service role is an advantage

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Friendly, polite, and customer-focused attitude.
• Ability to work under pressure in a fast-paced environment.
• Good teamwork and time management skills.
• Attention to detail and accuracy.
• Physical stamina to stand and walk for long periods.

Working Conditions:

• Requires standing and walking for extended periods.
• May involve carrying trays and serving equipment.
• Work may include evenings, weekends, shifts, and public holidays.