A Commercial Real Estate Organization is recruiting to fill the position below:
Job Title: Business & Growth Manager
Location: Kado, Abuja (FCT)
Work Mode: Hybrid 3 days onsite | 2 days remote
Job Summary
- The Business & Growth Manager is responsible for driving the revenue growth, customer acquisition, business development, customer retention, and commercial operations of a coworking and workspace business.
- This is a results-driven role for an individual who can actively generate leads, build relationships, convert prospects into paying customers, increase utilization of available spaces, and develop recurring revenue opportunities.
Responsibilities
Sales & Revenue Generation:
- Develop and execute sales strategies to achieve agreed monthly revenue and occupancy targets.
- Generate new business through prospecting, direct outreach, referrals, networking, partnerships and inbound inquiries.
- Convert prospects into paying customers through facility tours, proposals, quotations, follow-ups, negotiation, and closing.
- Drive sales across private offices, coworking spaces, training rooms, meeting spaces and other facility services.
- Maintain an active sales pipeline and track opportunities from initial contact through conversion.
- Identify opportunities to increase customer spend, bookings, and utilization of available spaces.
Business Development & Customer Retention:
- Build relationships with corporate organizations, NGOs, consultants, trainers, startups, SMEs, and other target customer segments.
- Develop partnerships, corporate accounts, and referral channels that generate recurring business.
- Build strong relationships with existing customers to increase repeat bookings. referrals and long-term contracts.
- Monitor customer needs, competitor activities, and market trends to identify new products, packages, and revenue opportunities.
Coworking Operations:
- Manage bookings and ensure effective utilization of available offices, training rooms and meeting spaces.
- Ensure all spaces are professionally prepared and that essential services such as
- Power, internet, furniture, and equipment are available for customers.
- Manage customer inquiries, requests, and complaints and ensure a consistent professional customer experience.
- Maintain accurate sales, customer, booking, and revenue records and provide regular performance reports to management.
Key Performance Indicators
Performance will be measured against:
- Monthly revenue achieved against target
- New paying customers acquired
- Occupancy and space-utilization rate
- Lead-to-customer conversion rate
- Value of active sales pipeline
- Repeat bookings and customer retention
- Corporate and long-term accounts secured
- Customer satisfaction
Requirements
- Bachelor's Degree in Business Administration, Marketing, Management, or a related discipline.
- Minimum of 4 years' relevant experience in sales, business development, commercial operations, hospitality, coworking, real estate, or a related service business.
- Demonstrable track record of meeting or exceeding sales and revenue targets.
- Strong experience in prospecting, lead generation, negotiation, and closing business.
- Experience in B2B/corporate sales and relationship management is highly desirable.
- Proficiency in Microsoft Office/Google Workspace and familiarity with CRM tools.
Requirements & Competencies:
- Strong sales and closing ability
- Business development and networking
- Negotiation and commercial awareness
- Lead generation and pipeline management
- Customer relationship management
- Excellent communication and presentation skills
- Results and target orientation
- Initiative and ability to work independently
- Planning, organization, and problem-solving
- Strong customer-service orientation
Ideal candidate:
- We are looking for a commercially driven and entrepreneurial professional who takes ownership of results.
- The successful candidate should not wait for customers to walk through the door.
- They should be comfortable identifying prospects, making calls, attending meetings, developing partnerships, following up on opportunities, and closing business.
- They should be able to demonstrate previous results in areas such as revenue generated, sales targets achieved, customers acquired, or major accounts personally secured.
Monthly Salary
NGN 350,000 - N400,000 + sales commission + performance incentives.