Business Manager

Job Summary

• Our client is seeking an experienced, strategic, and results-driven Business Manager to oversee business operations, drive revenue growth, manage teams, and improve profitability.
• The ideal candidate will have strong experience in the travel and tourism industry, business development, client relationship management, and operational leadership.

Key Responsibilities

• Oversee daily business operations and ensure efficient service delivery across assigned locations.
• Develop and implement business strategies to drive revenue growth, profitability, and market expansion.
• Identify new business opportunities, develop strategic partnerships, and grow the company's customer base.
• Manage travel and tour services, including flight bookings, hotel reservations, holiday packages, visa assistance, and other travel-related offerings.
• Build and maintain strong relationships with corporate clients, travel partners, airlines, hotels, and other service providers.
• Develop and monitor business budgets, revenue forecasts, operating costs, and financial performance.
• Lead, supervise, and evaluate staff performance to ensure productivity and accountability.
• Establish and monitor key performance indicators (KPIs) for business development, sales, customer satisfaction, and operational efficiency.
• Ensure excellent customer service, timely resolution of complaints, and strong client retention.
• Monitor industry trends, competitor activities, and market opportunities to strengthen the company's competitive position.
• Ensure compliance with relevant travel industry regulations, company policies, and operational standards.
• Prepare periodic business performance reports and provide strategic recommendations to management.
• Coordinate operations across Lagos and Port Harcourt, ensuring consistency in service quality and business objectives.

Key Performance Indicators (KPIs)

• Revenue growth and profitability.
• Achievement of sales and business development targets.
• Customer satisfaction and client retention rates.
• New corporate accounts and strategic partnerships secured.
• Operational efficiency and cost management.
• Staff productivity and achievement of departmental targets.
• Timely resolution of customer complaints.
• Achievement of business expansion and market growth objectives.

Requirements and Qualifications

• Bachelor's Degree in Business Administration, Management, Tourism, Hospitality, or a related discipline.
• 5–8 years of relevant professional experience, including significant experience in business management or a leadership role.
• Proven experience in the travel and tourism industry is strongly preferred.
• Demonstrated ability to drive sales, grow revenue, manage budgets, and improve business performance.
• Strong knowledge of travel operations, ticketing, tour packages, reservations, and customer relationship management.
• Excellent leadership, negotiation, communication, and decision-making skills.
• Proficiency in Microsoft Office and relevant travel management, booking, or CRM systems.
• Ability to manage multiple priorities and coordinate operations across different locations.
• Strong commercial awareness, analytical thinking, and problem-solving abilities.