West Africa Vocational Academies - Our client is a premium fashion brand committed to delivering exceptional experiences through its products and services. As the business grows, there is a need to strengthen its internal processes, improve operational efficiency, and establish systems that support seamless coordination across teams.
Job Title: Business Operations & Systems Manager
Location: Lekki, Lagos
Job Type: Full-time
About the Role
- Our client is seeking a Business Operations & Systems Manager to improve how the business operates by building efficient processes, leveraging technology, and driving accountability across teams.
- The successful candidate will oversee operational workflows, develop dashboards for tracking business performance, coordinate cross-functional projects, and implement systems that reduce manual work and improve productivity.
- A key priority is ensuring that activities across sales, production, inventory, customer service, and other business functions are properly coordinated, tracked, and completed within agreed timelines. The role will also oversee essential administrative and people-related processes.
- We are looking for someone who can identify operational gaps, develop practical solutions, and translate management priorities into measurable results.
Key Responsibilities
Business Operations & Process Improvement:
- Review and improve workflows across customer orders, bridal fittings, production, inventory, deliveries, and other business operations to minimise delays, errors, and inefficiencies.
- Develop and implement SOPs, operational trackers, and accountability structures to ensure teams follow consistent processes and meet agreed deadlines.
- Coordinate daily operational priorities, identify bottlenecks, and work with relevant teams to resolve issues affecting service delivery and business performance.
Business Systems & Automation:
- Lead the implementation and continuous improvement of Zoho or a comparable business-management platform to streamline workflows across sales, inventory, project management, customer service, and administration.
- Identify opportunities to automate repetitive tasks, approvals, notifications, and reporting, reducing reliance on manual processes and disconnected spreadsheets.
- Drive system adoption by documenting workflows, training employees, monitoring data quality, and coordinating technical support where required.
Business Intelligence & Performance Reporting:
- Develop dashboards and reports to track key business metrics, including sales performance, customer orders, production progress, inventory, delivery timelines, and outstanding tasks.
- Consolidate operational data into actionable insights that help management identify performance gaps, monitor targets, and make informed decisions.
- Establish regular reporting and follow-up processes to ensure teams act on performance insights and resolve operational issues promptly.
Project & Team Coordination:
- Coordinate cross-functional projects and business improvement initiatives, translating management priorities into clear deliverables, responsibilities, and timelines.
- Track project progress, follow up on outstanding actions, and ensure effective collaboration across sales, production, finance, retail, and other relevant functions.
- Coordinate essential people administration processes, including onboarding, employee documentation, performance tracking, and training, while supporting managers to maintain clear expectations and accountability.
Requirements
- Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, or a related discipline.
- At least five years of relevant experience in business operations, process improvement, business analysis, project management, or business systems.
- Demonstrable experience developing dashboards, tracking KPIs, improving workflows, and implementing SOPs or operational controls.
- Experience implementing or administering Zoho or a comparable ERP, CRM, or integrated business-management platform is highly desirable.
- Practical understanding of workflow automation, reporting, and technology-driven process improvement.
- Strong analytical, project coordination, problem-solving, and stakeholder management skills.
- Ability to coordinate multiple teams, manage competing priorities, and drive execution.
- Experience in fashion, bridal, retail, luxury, e-commerce, or another customer-focused business is an advantage.
What Success Looks Like:
The successful candidate will help Lavish Bridal achieve:
- Improved operational efficiency: Better-coordinated workflows, fewer delays, and more consistent service delivery.
- Greater visibility into business performance: Reliable dashboards that help management track orders, production, inventory, sales, and delivery commitments.
- Reduced manual work: More automated processes and less dependence on disconnected spreadsheets and repetitive administrative tasks.
- Stronger execution and accountability: Clear responsibilities, better cross-functional coordination, and timely completion of operational priorities.
- Scalable business systems: Standardised processes and effective technology adoption that support the company's continued growth.
Salary Range
N300,000 - N400,000/month.