Client Account Manager

LawPavilion Business Solutions is the No1 African Provider of LegalTech and Artificial Intelligence solutions. Boasting of an impressive suite of products for Legal Practitioners, Judges, Academics and Students. LawPavilion uses IT to improve how the law is practised in Nigeria and Africa at large.

We are recruiting to fill the position below:

Job Title: Client Account Manager

Location: Enugu
Job type: Full-time

About the Role

• We are looking for a Client Account Manager to manage and grow relationships with our existing clients across Enugu, driving retention, renewals, and revenue expansion across an assigned portfolio of accounts.
• This role owns a defined set of client accounts, is responsible for keeping those clients engaged and renewing, and works to grow revenue from within the portfolio through cross-selling and upselling.
• It is a strong fit for someone target-driven, relationship-focused, and comfortable owning commercial outcomes on a portfolio of accounts.

Responsibilities

• Manage and grow a portfolio of existing client accounts across Enugu
• Drive client retention and ensure timely contract renewals across the assigned portfolio
• Identify and execute cross-selling and upselling opportunities to grow revenue from existing accounts
• Maintain regular, proactive engagement with clients through calls, visits, and follow-ups
• Track account activity, renewals, and opportunities using CRM or other digital tools
• Meet or exceed assigned revenue and retention targets
• Address client concerns promptly and escalate product or service issues appropriately
• Maintain accurate, up-to-date records of client interactions and account status
• Collaborate with internal teams to ensure client needs are understood and met

Qualifications & Experience

• A Bachelor's Degree in any discipline
• 2 to 4 years of relevant experience in Client Account Management, Relationship Management, Customer Success, or Sales
• Familiarity with CRM tools
• Based in Enugu or its environs

You Should Apply If:

• You have 2 to 4 years of relevant experience in Client Account Management, Relationship Management, Customer Success, or Sales
• You have strong relationship management and communication skills
• You have experience in customer retention and renewals
• You have a proven ability to grow existing revenue through cross-selling and upselling
• You have strong customer engagement, follow-up, and client account management skills
• You have good computer literacy and are familiar with CRM or other digital tools
• You have a target-driven mindset and the ability to manage and grow assigned accounts
• You are based in Enugu or its environs