Client Management Intern

Ideas Origin Media - We are a creative agency providing solutions for people and businesses who need unique strategies and creative innovation that can help their brands break through clutter in their industry. We are aware of the gaps in the system. While we are not here to unnecessarily challenge the status quo, we want to make life better for our partners.

We are recruiting to fill the position below:

Job Title: Client Management Intern

Location: Lagos 
Employment Type: Full-time

Key Responsibilities
Client Relationship Management:

• Assist in maintaining positive relationships with existing clients.
• Support regular communication with clients to understand their needs, expectations, and feedback.
• Follow up on client requests, concerns, and outstanding deliverables.
• Help ensure clients receive timely and professional responses to their enquiries.

Client Communication and Support:

• Draft emails, meeting invitations, reports, and other client-related correspondence.
• Respond to routine client enquiries under the supervision of the Client Management or Account Manager.
• Escalate complex issues, complaints, and urgent requests to the appropriate team members.
• Maintain professional communication across email, telephone, and other communication channels.

Project Coordination and Follow-Up:

• Assist in coordinating client projects, campaigns, and service deliverables.
• Track project timelines, deadlines, milestones, and pending tasks.
• Liaise with internal teams, including creative, marketing, strategy, and operations, to support timely project delivery.
• Follow up on outstanding tasks and provide updates to relevant stakeholders.

Client Meetings and Documentation:

• Assist in scheduling client meetings and preparing meeting agendas.
• Take meeting minutes and document client requirements, feedback, and agreed action points.
• Maintain accurate records of client interactions, project updates, and decisions.
• Follow up with internal teams and clients on agreed action items.

Client Feedback and Satisfaction:

• Collect and document client feedback on services, projects, and deliverables.
• Assist in monitoring client satisfaction and identifying areas for improvement.
• Support the resolution of client concerns in collaboration with the account management team.
• Identify opportunities to improve the overall client experience.

Reporting and Account Administration:

• Assist in preparing client status reports, project updates, and account summaries.
• Maintain an organised database of client contacts, project documents, and communication records.
• Track outstanding deliverables and provide regular progress updates.
• Support the preparation of client presentations, proposals, and service reports.

Internal Collaboration:

• Work closely with internal departments to communicate client requirements accurately.
• Ensure client feedback and changes are properly communicated to the relevant teams.
• Participate in internal project meetings and brainstorming sessions.
• Support the team in ensuring deliverables align with agreed client expectations.

Other Duties:

• Perform additional client servicing, account coordination, and administrative duties as assigned by the supervisor.