Customer Care Executive

Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
• The best Customer Service Executives are genuinely excited to help customers.
• They are patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
• Provide correct information about the company's products and services to prospective and new clients.
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media or email to confirm purchase satisfaction.
• Upselling and cross selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
• Follow communication procedures, guidelines and policies.
• Keep records of customers' interactions, confirm customers' payments and place customers' orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Qualification is irrelevant - Candidate will be trained.
• 1 - 5 years experience.
• The candidate must reside in Lagos (in or close to Ilupeju preferably).