Customer Service Representative - Email and Chat

Outcess is an Outsourcing Company that helps other companies manage their business.

We are recruiting to fill the position below:

Job Position: Customer Service Representative - Email and Chat
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking a customer-focused and detail-oriented Customer Service Representative to handle customer enquiries and provide timely and effective support through email and live chat channels.
• The ideal candidate should have excellent written communication skills and the ability to manage multiple customer interactions efficiently.

Responsibilities

• Respond to customer enquiries via email and live chat in a professional and timely manner.
• Provide accurate information and resolve customer complaints and concerns.
• Handle multiple customer conversations while maintaining service quality.
• Document customer interactions and update relevant records.
• Escalate complex issues to the appropriate team when necessary.
• Follow company policies, procedures, and client-specific guidelines.
• Meet assigned productivity, quality, response time, and customer satisfaction targets.
• Maintain a professional and positive tone in all written communications.

Required Skills & Qualifications

• Bachelor's Degree or HND with 1-2 years of experience.
• Minimum typing speed of 35 words per minute (WPM).
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving skills.
• Good attention to detail and accuracy.
• Ability to multitask and work effectively under pressure.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to navigate multiple systems and applications efficiently.
• Good time management and organisational skills.
• Previous experience in customer service, email support, live chat, or contact centre operations is an added advantage.

Salary
N120,000 per month.