Client Service Officer

Steam Broadcasting and Communications Limited, a leading radio station, is recruiting suitably qualified and skilled candidates to join our team in the capacity below:

Job Title: Client Service Officer

Location: Lagos
Employment Type: Full-time
Industry: Media / Radio Broadcasting

About the Role

• We are looking for a confident, organised, and customer-focused Client Service Officer to join our team.
• The successful candidate will serve as a key link between the radio station and its clients, ensuring excellent service delivery, effective communication, timely execution of client requests, and strong client relationships.

Key Responsibilities

• Manage day-to-day communication and relationships with clients.
• Receive and coordinate client requests, advertising briefs, campaigns, and promotional activities.
• Work closely with Sales, Marketing, Programming, Production, and Finance teams to ensure client deliverables are executed accurately and on time.
• Follow up on advertising schedules, campaign materials, approvals, and other client requirements.
• Respond promptly and professionally to client enquiries, concerns, and complaints.
• Monitor ongoing campaigns and provide clients with relevant updates.
• Maintain accurate records of client correspondence, agreements, schedules, and deliverables.
• Support client retention by ensuring a positive and professional customer experience.
• Prepare periodic client service reports and provide feedback on client needs and expectations.
• Assist with client meetings, presentations, activations, and station events where required.

Requirements

• HND/B.Sc. in Marketing, Mass Communication, Business Administration, Communications, or a related discipline.
• Minimum of 1 year relevant experience in Client Service, Customer Service, Account Management, Media, Advertising, Marketing, or a related role.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-management skills.
• Good organisational skills with strong attention to detail.
• Ability to manage multiple client requests and deadlines effectively.
• Proficiency in Microsoft Office applications.
• Ability to work effectively in a fast-paced media environment.
• Previous experience in a radio station, media organisation, advertising agency, or related industry will be an added advantage.

Who we are Looking For

• We are looking for someone who is professional, proactive, responsive, and genuinely enjoys working with people.
• You should be able to communicate confidently with clients, solve problems quickly, and coordinate effectively with internal teams to ensure an excellent client experience.