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Key Responsibilities

  • Manage CRM platforms, workflows, and billing processes.
  • Analyse customer, campaign, publisher, and billing data to identify trends and performance gaps.
  • Monitor customer retention, recurring billing, rebill performance, payment approval rates, and average order value (AOV).
  • Prepare daily performance reports and provide data-driven recommendations.
  • Investigate performance anomalies, failed transactions, and CRM workflow issues.
  • Configure and optimise CRM billing flows, campaign setups, and pricing models.
  • Monitor payment gateway performance and support the resolution of payment-related issues.
  • Collaborate with development, marketing, customer service, and fulfilment teams to improve operational performance.

Requirements

  • Extensive hands-on experience with CRM platforms, particularly in CRM operations, billing, or CRM analytics.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and generate actionable insights.
  • Proficiency in Excel or Google Sheets, with strong data analysis skills. SQL and other analytical tools are highly desirable.
  • Experience with CRM and billing platforms such as Konnektive, Limelight, or similar systems.
  • Understanding of customer retention, recurring billing, campaign performance, and payment gateway operations.
  • Strong attention to detail, reporting, and communication skills.
  • Ability to work independently, manage multiple priorities, and meet deadlines.
  • Experience in marketing, digital marketing is an added advantage.

Apply for this role

Closes Wednesday 28 October · 5 days left

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How to apply

Interested and qualified candidates should forward their CV to: r***@gmail.com using the position as subject of email.

What to submit

  • CV / résumé

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