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  • We are seeking a results-driven Customer Operations Manager to drive active retailer growth across our Micro Fulfilment Centre (MFC) network, improve field sales productivity, and strengthen retailer engagement and retention.

Key Responsibilities

  • Drive retailer acquisition, activation, retention, and repeat orders.
  • Monitor and improve Partner Sales Executive (PSE) productivity and performance.
  • Ensure every active MFC has at least three active PSEs.
  • Track growth targets, analyse performance gaps, and implement corrective actions.
  • Coordinate with MFC partners to achieve customer growth and sales targets.
  • Maintain performance dashboards and provide regular management reports.

Requirements

  • Experience in field sales, customer operations, distribution, or retail network management.
  • Proven experience managing field sales teams and driving customer acquisition.
  • Strong analytical, reporting, and Excel skills.
  • Excellent team management, communication, and stakeholder coordination skills.
  • Willingness to travel across MFC locations.

Apply for this role

Closes Friday 30 October · 7 days left

The employer receives your email directly. Tap the button to copy the address - status updates come from the employer.

How to apply

Interested and qualified candidates should forward their CV to: c***@omniretail.africa using the position as subject of email.

What to submit

  • CV / résumé

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