Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.
We're looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.
You'll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.
What You'll Do
Resolve customer issues promptly, following established procedures and policies.
Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi.
Use CRM software to manage customer interactions and log every query accurately.
Escalate complaints to the appropriate teams using the right tools.
Suggest alternatives and solutions to resolve complaints on a priority basis.
Develop retention strategies based on customer feedback.
Negotiate with customers to renew contracts and retain their business.
Assist customers with online payments and ensure they get value from our services.
Report customer issues and trends to your Supervisor so management stays informed.
Attend training and coaching sessions and stay up to date on our products and services.
What We're Looking For
Bachelor's Degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field.
Currently serving or have completed NYSC (NYSC fresh graduate).
Must reside on Lagos Island or its environs.
Excellent customer service and conflict resolution skills.
Strong communication and interpersonal skills.
Working knowledge of CRM, Excel, and Outlook.
Ability to stay calm and professional under pressure.
Empathy, patience, and strong organizational skills.
A persuasive attitude and a passion for sales.
Salary and Benefits
N120,000 monthly.
Hands-on training and coaching.
A chance to build a career in the telecoms and internet services industry.
Apply for this role
Closes Sunday 1 November · 9 days left
Application handled on the employer's own site. We track that you applied but cannot see status updates.
How to apply
Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter describing your relevant experience and your vision for the role to: h***@swiftng.net using "Customer Retention Specialist " as the subject of the email.
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