Customer Service Officer

Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements and Qualifications

• Minimum of HND / BSc in related discipline.
• 2+ years of experience in customer service.
• Must be fluent in Yoruba and Hausa Language.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Commitment to providing excellent customer service.
• Ability to handle pressure and stress effectively.
• Enthusiasm for building relationships with customers.
• Gender: Female.
• Age: Maximum of 30 years.