CarPartsNigeria is a trusted automotive parts and services provider in Nigeria, with a digital platform that connects vehicle owners and companies to genuine auto parts, and a Fleet Management service provider(diagnostics and mechanical services). Our Fleet Management Service is designed for organizations with 5–500+ vehicles, which includelogistics firms, corporate fleets, and government agencies.
CarPartsNigeria.com was founded with a clear vision: to harness the power of technology to transform fleet management best practices. We recognized the need for a smarter, more efficient approach to fleet operations, one that prioritizes transparency, flexibility, and cost-effectiveness while delivering super service.
We are seeking a friendly, smart, and customer-focused Customer Service Representativeto join our team. This role is ideal for students,recent graduates,and entry level candidates looking to gain hands-on experience in customer support, communication, and business operations.
The successful candidatewill assist in responding to customer enquiries,resolving complaints,providing accurate information about products and services,and supporting daily customer service activities.
The ideal candidate should have good communication and interpersonal skills,willingness to learn,a positive attitude,and a strong commitment to delivering excellent customer service and ensuring customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone calls, WhatsApp, email, and social media
Provide accurate information about products and services
Assist in processing customer orders and follow-ups
Handle basic customer complaints and escalate complex issues when necessary
Maintain proper customer records and documentation
Support the sales and operations team with customer-related tasks
Ensure customers receive timely updates on orders and deliveries
Uphold company professionalism and customer satisfaction standards
Requirements & Qualifications
Good communication skills (written and verbal)
Friendly attitude with strong customer service skills
Basic knowledge of computer usage (Microsoft Word, Excel, or Google tools)
Ability to work independently and as part of a team
Willingness to learn and take instructions
Good time management and organization skills
What You Will Gain:
Real-life work experience in customer service
Training and mentorship
Improved communication and professional skills.
Apply for this role
Closes Friday 13 November · 22 days left
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Customer Service Representative - CarParts Nigeria Limited
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