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Job Overview

  • Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you’ll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.

Responsibilities

  • Answer guest calls and messages clearly and courteously.
  • Welcome and assist guests face to face.
  • Listen to concerns, apologize when appropriate and help move issues toward resolution.
  • Direct requests to the right department and follow up on answers.
  • Cover rotating shifts, including weekends and holidays.

Requirements

  • 2-4 years of experience
  • Customer service experience
  • Phone and message handling
  • Face-to-face guest service
  • Clear, warm communication
  • Guest recovery
  • Request routing and follow-up
  • Rotating-shift availability
  • Multichannel customer service (phone, messaging and in person)
  • Guest complaint handling and service recovery
  • Request triage, escalation and follow-up
  • Service performance tracking and reporting
  • Hotel reservations and guest-service systems

Preferred Qualifications

  • Telecommunications customer service experience
  • Hotel or restaurant service experience

Apply for this role

Closes Friday 30 October · 7 days left

Application handled on the employer's own site. We track that you applied but cannot see status updates.

How to apply

Interested and qualified? Go to YellowDoor Hotels on www.tezera.ai to apply

What to submit

  • CV / résumé

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Questions about applying

They see your structured profile as it stands at the moment you apply, plus your CV if you have one attached. That snapshot is frozen - if you edit your profile next week, this application still shows what you sent today. Your salary expectation is never sent unless you choose to include it.
Yes. The match figure is for you, not for them - YellowDoor Hotels does not see it. The apply button works the same regardless of your match percentage.
Because boards rewrite titles when they republish. All copies of this vacancy are the same job at the same employer with the same closing date. We show the employer's own wording and list the rest above so you know you have already seen it.
It appears in your application tracker straight away. Because this application is handled here rather than on an external site, you will see the status change as YellowDoor Hotels moves it - viewed, shortlisted, interviewing or declined. Roles that redirect to an employer's own site cannot be tracked that way, and we say so on those listings.
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Pay not stated Closes in 7 days

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