Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Yaba, Lagos
Reports To: Team Lead, Customer Care
About the Role
The Customer Service Representative is responsible for answering incoming calls from various customers in a pleasant and professional manner.
Understand different Paga products and services and effectively answer customers appropriately.
The individual will be expected to fill out customer complaint forms and follow the complaint resolution process and assist all Paga customers.
Also perform miscellaneous tasks as directed by the Customer Care Manager or Supervisor.
Key Responsibilities
Deal directly with customers via telephone, chat and face-to-face
Monitor call tracking for responses/feedback from other units for call returns done in a timely fashion
Document all calls with regards to clients enquiries accurately for reporting purpose
Respond promptly to customers enquiries
Handle and resolve customer complaints
Direct requests and unsolved issues to designated resource
Weekly Agent outlet visitations
Maintain and hand-in weekly report of activities
Contribute to team efforts by accomplishing related results as needed
Follow-up on customer interactions within a 24-hour period
Resolve customers’ complaints and enquiries regarding products and services.
Other roles as assigned by the call centre supervisor.
Requirements
University Degree or HND equivalent
Must have completed the mandatory NYSC
1-2 years’ work experience in a call centre and customer service environment
Knowledge of customer service principles and practices
Ability to recognize and manage assertive and irate customers
Good product knowledge
Strong customer interface
Computer literate with ability to capture data accurately and timely
They see your structured profile as it stands at the moment you apply, plus your CV if you have one attached. That snapshot is frozen - if you edit your profile next week, this application still shows what you sent today. Your salary expectation is never sent unless you choose to include it.
Yes. The match figure is for you, not for them - Paga Nigeria does not see it. The apply button works the same regardless of your match percentage.
Because boards rewrite titles when they republish. All copies of this vacancy are the same job at the same employer with the same closing date. We show the employer's own wording and list the rest above so you know you have already seen it.
It appears in your application tracker straight away. Because this application is handled here rather than on an external site, you will see the status change as Paga Nigeria moves it - viewed, shortlisted, interviewing or declined. Roles that redirect to an employer's own site cannot be tracked that way, and we say so on those listings.
This employer has not yet been checked against the corporate register.
Regardless of any of that, no employer on this platform may ask you for money at any stage. If this one does, report it and tell us what they asked for.