Ethics Operator Officer

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.

We are recruiting to fill the position below:

Job Title: Ethics Operator Officer

Location: Lagos

Job Summary

• We are seeking an Ethics Line Lead to join our team in Lagos on a permanent basis.

You will:

• Support the delivery of whistleblowing services to clients.
• Ensure adherence to KPMG policies, Nigerian regulations, and international standards (e.g., ISO 37002).
• support ethics line operators
• Drive business growth.
• Maintain service excellence and client trust.

Job Details

• Handle customer inquiries/complaints via telephone, email or website 
• Document client call enquiry/complaint in relevant call reporting templates 
• Prepare a summary report of complaints made to clients on a monthly basis 
• Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis 
• Perform trend analysis of complaints received on a quarterly basis 
• Work with the marketing department to prepare new sample awareness posters when required 
• Perform research and gather intelligence on whistleblowing happenings around the world

Requirements

• Verbal communication skills 
• Interviewing and probing skills 
• Attention to details 
• Report writing 
• Proficiency in more than one language (i.e., English and another language e.g., French, Hausa, Yoruba or Igbo) will be an added advantage.