Ethics Operator Supervisor

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.

We are recruiting to fill the position below:

Job Title: Ethics Operator Supervisor

Location: Lagos

Job Summary

• We are seeking an Ethics Line Lead to join our team in Lagos on a permanent basis.

You will:

• Lead the delivery of whistleblowing services to clients.
• Ensure adherence to KPMG policies, Nigerian regulations, and international standards (e.g., ISO 37002).
• Manage ethics line operators and oversee intake, operations, and reporting processes.
• Drive business growth.
• Maintain service excellence and client trust.

Job Details

• Review call sheets and case memos for accuracy and completeness.
• Coordinate preparation and submission of monthly/quarterly summary reports for clients.
• Manage client onboarding and ensure alignment with internal policies and client-specific requirements.
• Oversee administrative tasks.
• Lead research on industry trends.
• Develop and deliver presentations, awareness materials, and training for clients.
• Support business development initiatives 
• Ensure compliance with data privacy regulations (NDPR) and confidentiality protocols.
• Any other tasks assigned by the Unit.

Requirements
Technical & Professional:

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and ability to adapt to new technology platforms.
• Strong interviewing and probing skills.
• Ability to analyze trends and prepare actionable insights.

Behavioral:

• High integrity and discretion in handling sensitive information.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and meet deadlines.
• Effective listening and empathy when handling whistleblower concerns.
• Strong interpersonal skills for stakeholder engagement.
• Experience managing teams and client-facing roles.

Added Advantage:

• Multilingual proficiency (English + Hausa/Yoruba/Igbo).
• Familiarity with compliance frameworks (ISO 37002).
• Proven track record in business development and revenue growth.