KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.
We are recruiting to fill the position below:
Job Title: Managed Services Operations Officer
Location: Lagos
Job Summary
The role serves as the primary coordination point between client stakeholders, service delivery teams, vendors, and internal leadership to ensure seamless execution of business processes and contractual obligations.
Key Responsibilities
Your key responsibilities include:
Managing day-to-day client services operations, ensuring service delivery is executed efficiently and in accordance with agreed requirements and service standards
Coordinating end-to-end recruitment activities based on workforce requirements and client’s request
Overseeing the onboarding, integration, and ongoing engagement of deployed personnel, ensuring resources are effectively settled into their roles and equipped for success
Coordinating payroll administration and client invoicing activities, ensuring personnel are remunerated accurately and on time while supporting timely billing and collection processes in accordance with contractual agreements
Monitoring workforce performance through periodic reviews, conduct quarterly performance assessments, facilitate performance discussions, and communicate client feedback to resources to drive continuous improvement
Serving as the primary liaison between the client, deployed personnel, and internal stakeholders, proactively managing issues, escalations, and stakeholder expectations
Preparing and maintaining operational reports, dashboards, trackers, and management information to support decision making, service monitoring and business reviews
Driving continuous improvement initiatives by gathering feedback from both clients and deployed personnel, identifying process improvement opportunities, and implementing solutions that enhance service quality, employee experience and operational efficiency
Building and maintaining strong stakeholder relationships while serving as a key liaison between service delivery teams and client representatives to drive successful outcomes and regulatory requirements.
Requirements
Bachelor’s Degree
3+ years of administrative experience
Experience managing large enterprise clients
Good analytical, communication, and leadership skills
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Ability to manage multiple priorities and work effectively in a fast-paced environment
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