Field Operations Agent and Motorcycle Rider

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Field Operations Agent (Motorcycle Rider)

Locations: Kastina; Nasarawa; Tundun-Nupawa, Kaduna; Calabar South & Ikom - Cross River; Udu (Udu Market Area), Benin Asaba Expressway & Sapele (Amukpe Roundabout) - Delta, Yauri / Ngaski - Kebbi
Reports To: Field Operations Supervisor
Department: Field Operations

Job Summary

• We are seeking responsible, safety-conscious, and hardworking Field Operations Agents to support our field activities through motorcycle transportation.
• The successful candidates will be responsible for visiting customers, supporting customer acquisition, conducting field verification, facilitating loan-related activities where applicable, and ensuring efficient service delivery within their assigned locations.

Key Responsibilities

• Operate a motorcycle safely and responsibly to carry out assigned field duties.
• Visit prospective and existing customers within designated locations.
• Support customer acquisition and promote the company's financial products and services.
• Conduct customer visits and field verification in line with company policies.
• Assist with loan application processing and customer documentation where required.
• Follow up with customers regarding loan repayments and outstanding obligations, where applicable.
• Submit accurate daily reports on customer visits, field activities, and assignments completed.
• Maintain effective communication with the supervisor and other team members.
• Ensure the motorcycle is properly maintained and report mechanical faults promptly.
• Comply with traffic regulations, road safety standards, and company operating procedures.
• Protect customer information and maintain professional relationships with customers.
• Meet assigned daily and monthly operational targets.

Key Performance Indicators (KPIs)
Performance will be evaluated based on:

• Number of customer visits completed.
• Customer acquisition and engagement.
• Accuracy of field verification and reports.
• Achievement of assigned operational targets.
• Timeliness and reliability in completing assignments.
• Compliance with road safety regulations and company policies.
• Proper maintenance and responsible use of the assigned motorcycle.

Requirements and Qualifications

• Minimum of Senior Secondary School Certificate (WAEC, NECO, or equivalent).
• Valid motorcycle riding licence appropriate for the role.
• Proven experience riding a motorcycle, preferably in a commercial or field operations capacity.
• Good knowledge of the assigned location and surrounding areas.
• Ability to communicate effectively with customers.
• Basic numeracy and record-keeping skills.
• Honesty, discipline, punctuality, and a strong sense of responsibility.
• Ability to work independently and achieve assigned targets.
• Familiarity with smartphone applications and basic reporting tools is an advantage.

Required Skills and Competencies:

• Safe motorcycle handling and road awareness.
• Customer service and interpersonal communication.
• Time management and route planning.
• Problem-solving and attention to detail.
• Reporting and documentation.
• Integrity and accountability.
• Ability to work under minimal supervision.

Salary
N175,000 per month.