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Job Overview

  • Help make every stay at YellowDoor Hotels feel welcoming and well run. You’ll lead the front desk and guest services teams, resolve guest concerns, and keep service consistent through busy shifts. This is a hands-on role in a fast-moving Abuja boutique hotel with high standards and a warm, professional team.

Responsibilities

  • Lead front desk and guest services across daily shifts.
  • Resolve guest concerns and turn difficult moments into positive experiences.
  • Coach staff and hold the team to clear service standards.
  • Coordinate arrivals, guest requests, and smooth shift handovers.
  • Produce timely shift reports and address recurring guest issues.

Requirements

  • 4-8 years of experience
  • Guest recovery
  • Front desk leadership
  • Guest services management
  • Staff coaching
  • Shift operations
  • Service reporting
  • Guest recovery and complaint resolution
  • Premium four- or five-star hotel guest-services management (4–5 years)
  • Front-desk shift operations and handovers
  • Service-standard coaching and performance management
  • Shift reporting and guest-issue trend analysis

What the Role Offers

  • YellowDoor is a fast-moving boutique operation: professional and warm with guests and colleagues, clear about standards, and committed to developing people without compromising accountability.

Apply for this role

Closes Friday 30 October · 7 days left

Application handled on the employer's own site. We track that you applied but cannot see status updates.

How to apply

Interested and qualified? Go to YellowDoor Hotels on www.tezera.ai to apply

What to submit

  • CV / résumé

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Questions about applying

They see your structured profile as it stands at the moment you apply, plus your CV if you have one attached. That snapshot is frozen - if you edit your profile next week, this application still shows what you sent today. Your salary expectation is never sent unless you choose to include it.
Yes. The match figure is for you, not for them - YellowDoor Hotels does not see it. The apply button works the same regardless of your match percentage.
Because boards rewrite titles when they republish. All copies of this vacancy are the same job at the same employer with the same closing date. We show the employer's own wording and list the rest above so you know you have already seen it.
It appears in your application tracker straight away. Because this application is handled here rather than on an external site, you will see the status change as YellowDoor Hotels moves it - viewed, shortlisted, interviewing or declined. Roles that redirect to an employer's own site cannot be tracked that way, and we say so on those listings.
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Pay not stated Closes in 7 days

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