FoLiXx Hospitality is looking for a high-capacity, solution-driven HR Operations professional who can build systems, solve people and operational problems, and use technology and AI to make HR faster, smarter and more accountable.
This is not a conventional 9–5 HR role.
We operate in the hospitality and entertainment industry, where business activities extend beyond traditional office hours.
The ideal candidate must understand the demands of a fast-paced, multi-business environment and be able to respond effectively when people-related issues require attention.
What You Will Be Responsible For
Manage core HR operations including recruitment, onboarding, performance management, employee relations, documentation and workforce administration.
Effectively manage and optimise the company's HR Management System (HRMS/HRIS).
Build practical HR systems, trackers, workflows and processes that improve accountability and reduce operational gaps.
Identify HR and workforce problems early and develop practical solutions rather than waiting for issues to escalate.
Drive performance tracking, KPIs, appraisals, PIPs and employee performance documentation.
Maintain accurate employee records and ensure HR matters are properly documented, assigned, tracked and closed.
Use workforce data to identify trends in recruitment, performance, attendance, retention and employee movement.
Work closely with business leaders and line managers across multiple hospitality operations.
Improve HR reporting and provide management with clear, timely and actionable information.
AI & Technology Capacity:
We are specifically looking for someone who understands how modern technology can improve HR productivity.
You should be comfortable using AI tools to accelerate research, documentation, reporting, data analysis, recruitment, communication and routine HR workflows while maintaining accuracy, confidentiality and professional judgement.
We are not looking for someone who simply uses AI to generate documents.
We want someone who can identify repetitive work and build smarter ways of getting it done.
Qualifications
Interested candidates should possess a Bachelor`s Degree with 3 - 6 years experience.
The person We Are Looking For
You should be:
A strong problem solver
A system builder, not just a system user
Highly organised with strong follow-through
Comfortable with HRMS/HRIS platforms and digital workflows
Technology and AI savvy
Able to manage multiple priorities without losing accountability
Strong in documentation and reporting
Comfortable working with people at different organisational levels
Capable of working independently and taking ownership
Able to operate effectively in a high-pressure hospitality environment
Flexible enough to work beyond conventional office hours when operations require it.
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