Sales and Client Relationship Executive

FoliXx Hospitality a company incorporated under the laws of the Federal Republic of Nigeria with RC Number, RC1518225 and its registered address at 142, Lekki Epe Expressway Elegushi, Ikate Lekki, Lagos State. Established in 2018, FoLiXx Hospitality provides a sophisticated and contemporary entertainment experience. From renowned themed nightlife events and live performances to exceptional restaurants and special occasions.

We are recruiting to fill the position below:

Job Title: Sales and Client Relationship Executive

Location: Nigeria
Employment Type: Full-time

Job Description

• We are seeking a smart, confident, charismatic, and commercially driven Sales & Client Relationship Executive to join our premium hospitality team.
• The ideal candidate must possess excellent interpersonal skills, strong emotional intelligence, and the ability to build meaningful relationships with high-value clients.
• This role goes beyond traditional sales and reservations. We need someone who understands premium hospitality, knows how to engage sophisticated clientele, and can naturally convert relationships into revenue, customer loyalty, and repeat patronage.

Key Responsibilities

• Build and maintain strong relationships with VIPs, high-value guests, and premium customers.
• Identify sales opportunities and convert customer engagements into revenue.
• Drive customer retention, repeat visits, and increased customer spending.
• Deliver personalised customer experiences based on individual preferences.
• Maintain professional relationships with clients beyond their visits.
• Proactively follow up with customers and reactivate inactive clients.
• Collaborate with Concierge, Reservations, PROs, and Sales teams to maximise business opportunities.
• Maintain accurate customer records and relationship updates using CRM systems.
• Consistently meet and exceed assigned sales and customer retention targets.

Requirements

• Proven experience in sales, client relationship management, luxury hospitality, nightlife, or a related field.
• Excellent communication, presentation, and interpersonal skills.
• Strong emotional intelligence, confidence, and social awareness.
• Ability to engage comfortably with high-profile individuals and premium clientele.
• Strong negotiation, persuasion, and relationship-building skills.
• Good understanding of customer retention and revenue generation.
• Professional appearance, excellent personal grooming, and a polished demeanour.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Familiarity with CRM tools and customer relationship management practices is an added advantage.

Who We Want
We are particularly interested in a candidate who is:

• Confident, elegant, articulate, and socially intelligent.
• Naturally engaging, warm, and approachable.
• Commercially minded and passionate about achieving sales targets.
• Skilled at building genuine relationships without being overly aggressive or intrusive.
• Comfortable interacting with VIPs, executives, celebrities, and high-value clientele.
• Proactive, results-oriented, and capable of independently managing client relationships.