NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers / fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.
We are recruiting to fill the position below:
Job Title: Intern - Salary (Customer Success)
Location: 52 - 54 Isaac John Street, Lagos
Function: Customer Success
Employment Type: Internship / Graduate Entry-Level Position (Hybrid)
Job Description
- The NielsenIQ Customer Success team plays a critical role in transforming how we serve our clients by leveraging innovative tools, data, and insights to help businesses make informed decisions.
- As a Customer Success Intern, you will support the delivery of client-focused solutions, reporting, and analytical services while developing a strong understanding of the FMCG industry and NIQ's products and services.
- This internship provides an excellent opportunity for recent graduates to gain hands-on experience in client servicing, data analytics, market measurement, and business consulting while working alongside experienced Customer Success professionals.
Key Responsibilities
Client Support & Service Delivery:
- Support the preparation and delivery of regular client reports, presentations, and insights.
- Assist in responding to client inquiries and resolving routine data or reporting issues.
- Help maintain high levels of client satisfaction through timely and accurate support.
- Support the monitoring and tracking of client requests to ensure agreed service levels are met.
Data Analysis & Reporting:
- Assist in analysing market, consumer, and retail data to identify key trends and business insights.
- Support the maintenance of reporting templates, dashboards, and other client deliverables.
- Ensure data accuracy and quality in all reports and presentations.
- Contribute to the development of actionable recommendations based on data findings.
Collaboration & Learning:
- Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams.
- Participate in internal projects aimed at improving client service delivery and operational efficiency.
- Learn and develop expertise in NIQ solutions, platforms, and analytical tools.
- Support knowledge-sharing activities and team initiatives.
Client Engagement:
- Assist in building and maintaining positive relationships with clients and internal stakeholders.
- Participate in client meetings, review sessions, and training sessions when required.
- Provide support in preparing presentation materials and meeting summaries.
Qualifications
Education:
- Bachelor's Degree (completed within the last 1-2 years) in:
- Economics
- Computer Science / Engineering
- Business Administration
- Management Sciences
- Marketing
- Statistics
- Mathematics
- Accounting
- Finance
- Social Sciences or related disciplines.
Experience:
- 0 to 1 year of work experience, internship experience, National Youth Service Corps (NYSC), industrial attachment, or graduate trainee experience.
- Exposure to data analysis, research projects, customer service, or business reporting will be an advantage.
Skills & Competencies:
Technical Skills:
- Basic understanding of data analysis, interpretation, and reporting.
- Proficiency in Microsoft Excel and PowerPoint.
- Familiarity with data visualization and analytical tools is an added advantage.
- Strong numerical and analytical aptitude.
Professional Skills:
- Strong communication and interpersonal skills.
- Excellent attention to detail and commitment to quality.
- Good problem-solving and critical-thinking abilities.
- Ability to manage multiple tasks and work within deadlines.
- Willingness to learn and adapt in a fast-paced environment.
- Strong teamwork and collaboration skills.
Personal Attributes:
- Curious and eager to learn.
- Customer-focused mindset.
- Positive attitude and professional approach to work.
- Ability to work independently while seeking guidance when required.
- Passion for data, insights, and helping clients succeed.
What You'll Gain
- Hands-on experience working with leading FMCG market data and analytics.
- Exposure to client management and business consulting practices.
- Training on NIQ tools, platforms, and methodologies.
- Opportunity to build analytical, presentation, and stakeholder management skills.
- A strong foundation to build a future career.
Our Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).