IT Lead

• Stella Maris Schools is seeking a capable IT Lead to oversee the school's technology operations, IT infrastructure, systems support and technical service delivery. The successful candidate will provide technical leadership, coordinate IT support across campuses, maintain reliable digital systems and ensure that technology effectively supports teaching, learning and administration.

Key responsibilities

• Lead the planning, implementation and maintenance of the school's IT infrastructure, systems and equipment.
• Coordinate IT operations and support services across designated campuses and administrative offices.
• Supervise and allocate tasks to IT personnel, monitor service quality and follow up on unresolved technical issues.
• Oversee the installation, configuration and maintenance of computers, printers, networking equipment, software and other IT assets.
• Manage user access, system permissions, backups and appropriate security controls in line with approved school procedures.
• Monitor network connectivity, system performance and technology availability, escalating major incidents when necessary.
• Coordinate troubleshooting and maintenance of school management systems, communication platforms and other approved digital tools.
• Maintain IT asset registers, software inventories, maintenance records and technical documentation.
• Identify technology needs, recommend practical improvements and support IT budgeting and procurement planning.
• Implement appropriate data protection, cybersecurity and access control practices.
• Coordinate staff training and provide guidance on the effective use of approved school technology.
• Liaise with vendors, service providers and management on technical issues, renewals and equipment requirements.
• Prepare periodic IT performance reports covering incidents, recurring issues, service delivery and outstanding needs.

Requirements and qualifications

• Bachelor's degree or HND in Computer Science, Information Technology, Computer Engineering or a related discipline.
• At least 3 years of relevant IT experience, including demonstrable responsibility for coordinating technical operations or leading IT projects or personnel.
• Practical knowledge of computer hardware, operating systems, networking, user support and troubleshooting.
• Working knowledge of network administration, access management, data backups and cybersecurity fundamentals.
• Ability to diagnose technical problems, prioritise incidents and coordinate timely resolutions.
• Good documentation, communication, problem-solving and team coordination skills.
• Ability to support users with varying levels of technical knowledge.

Desirable qualifications

• Recognised certifications such as CompTIA Network+, Security+ or Microsoft role based certifications relevant to the school's environment wil be an added advantage.
• Experience administering Microsoft 365, Microsoft Teams, cloud services or school management systems.
• Experience supporting IT operations across multiple campuses or branches.
• Experience with IT asset management, vendor coordination and technology project implementation.

Performance expectations

• The IT Lead will be expected to maintain reliable technology services, coordinate prompt resolution of technical issues, keep accurate IT records, strengthen system security and provide clear updates on IT risks, recurring problems and improvement projects.