IT Officer

• Stella Maris Schools is seeking a responsive and technically competent IT Officer to provide day-to-day technical support to staff and other authorised users. The role involves troubleshooting hardware and software issues, maintaining IT equipment, supporting connectivity and helping ensure that technology is available for teaching, learning and administrative activities.

Key responsibilities

• Provide first-line technical support for computers, printers, projectors, smartboards and other approved IT equipment.
• Diagnose and resolve common hardware, software, login and connectivity issues.
• Install and configure approved applications, operating systems, peripherals and updates.
• Assist staff with Microsoft Teams, email, office applications and other approved school platforms.
• Escalate complex or recurring issues to the IT Lead and follow up until resolution.
• Support classroom technology and assist teachers with technical setup when required.
• Maintain records of technical requests, faults, repairs and resolutions.
• Assist with IT asset tagging, inventory checks, equipment movement and maintenance schedules.
• Support user account setup and access changes in accordance with approved procedures.
• Follow established security, backup, data handling and equipment-use procedures.
• Help prepare computers and other equipment for new staff, meetings, examinations and school activities.
• Provide basic user guidance on approved software and responsible technology use.

Requirements and qualifications

• Bachelor's degree, HND or relevant ND in Computer Science, Information Technology, Computer Engineering or a related field. Management may 
  confirm the appropriate minimum qualification before publication.
• At least 2 year of relevant IT support experience, including internships or supervised practical experience where appropriate.
• Practical understanding of computer hardware, software installation, operating systems and basic networking.
• Ability to troubleshoot common IT issues and communicate technical solutions clearly.
• Basic proficiency in Microsoft Office applications and digital collaboration tools.
• Good customer service, record keeping, time management and problem solving skills.
• Willingness to provide on-site support at the assigned school location.

Desirable qualifications

• CompTIA A+, Network+ or equivalent entry level IT certification.
• Experience with Microsoft 365, Microsoft Teams, printers, projectors and smartboards.
• Previous experience in a school, educational institution or multi-office organisation.

Performance expectations

• The IT Officer will be expected to respond to support requests promptly, resolve routine faults efficiently, maintain accurate service records, care for school equipment and escalate issues beyond their level of responsibility.