Operations Manager

Key Responsibilities

• Lead, manage, train and develop the Operations team.
• Oversee import/export operations, manifests, vessel calls and transshipment activities, ensuring timely and accurate execution.
• Ensure compliance with company procedures, operational standards and deadlines, including requirements for hazardous, out-of-gauge and reefer cargo.
• Monitor operational KPIs, branch performance and reporting to senior management.
• Coordinate with shipping lines, regional and head offices, port authorities, terminals and third-party service providers.
• Represent the organisation's interests in dealings with terminals and port authorities.
• Review and validate operational invoices while identifying opportunities for cost optimisation.
• Develop and implement operational policies aligned with group standards.
• Drive digital transformation, electronic data interchange (EDI) and process improvements across operational activities.

Requirements

• Minimum 7 years of relevant professional experience in shipping, port, terminal or cargo operations.
• Proven leadership experience, with the ability to manage and develop a team.
• Strong knowledge of import/export operations, vessel calls, manifests and transshipment activities.
• Experience handling special cargo, including hazardous, out-of-gauge and reefer cargo, is highly desirable.
• Strong stakeholder-management, communication and decision-making skills.
• Demonstrated ability to manage operational KPIs, ensure compliance and optimise costs.
• Experience with operational systems, process improvement and digitalisation initiatives.
• High standards of integrity, accountability and professionalism.
• Experience in the shipping and logistics industry is strongly preferred.