Operations Manager

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos (Hybrid)

Job Description

• As Operations Manager, you will provide senior operational leadership across Nigeria, strengthening execution, governance, scalability, financial discipline, customer experience, and cross-functional performance.
• The role requires an operator who can translate strategy into scalable operating models and lead complex teams through growth and change.

Key Responsibilities

• Own and continuously improve end-to-end operational performance across GPS, back office, finance, field operations, service delivery, and related support teams.
• Provide strategic and hands-on leadership for multi-functional and, where applicable, multi-regional operations, establishing accountability, operating rhythms, and performance standards.
• Own operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes, and corrective-action plans; use data to drive decisions and sustainable performance.
• Partner with senior leadership to translate company strategy into operating plans, resource allocation, growth priorities, and scalable processes.
• Lead process transformation, standardization, and continuous-improvement initiatives that increase efficiency, quality, scalability, and customer satisfaction.
• Maintain operational and financial discipline, including budget oversight, cost management, performance forecasting, and commercial awareness.
• Ensure robust risk, compliance, controls, and regulatory adherence across operational activities.
• Build high-performing teams through coaching, succession planning, leadership development, performance management, and a culture of ownership and collaboration.
• Lead operational change and expansion initiatives, including new-market, product, channel, or service rollouts where required.
• Resolve complex operational issues and escalated customer or stakeholder complaints, identifying root causes and implementing preventative solutions.
• Develop strong relationships with senior internal stakeholders and external partners to ensure operational alignment and effective execution.

Requirements

• Bachelor’s Degree in Finance, Business Administration, Accounting, Risk Management, Economics, or a related discipline; relevant postgraduate or executive-management training is an advantage.
• 7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG, or a similarly complex high-growth environment.
• Demonstrated experience managing large, distributed, or multi-regional operations with significant workforce or partner-network responsibility.
• Proven experience with P&L, budgets, cost management, commercial performance, or financially accountable operational decisions.
• Strong track record scaling operations, building distribution or service networks, entering new markets, and designing operating models that can be replicated across locations.
• Demonstrated ability to deliver measurable growth and operational outcomes through data-driven territory planning, KPI management, resource allocation, and performance optimization.
• Deep understanding of operational risk, controls, compliance, customer protection, and sustainable growth within financial services or another highly regulated environment.
• Exceptional people-leadership capability, including managing managers, developing leadership pipelines, coaching high performers, and building accountable cultures.
• Strong change-management and transformation skills, with evidence of introducing new ways of working, improving processes, and driving adoption across teams.
• Excellent executive communication, stakeholder management, negotiation, problem-solving, and decision-making skills.
• Advanced analytical and business-intelligence capability, with strong proficiency in KPI dashboards, Microsoft Office, Google Workspace, and operational reporting.
• Experience working with international or cross-cultural teams is highly desirable.

Leadership Profile:

• The ideal candidate is a commercially minded operator who combines strategic thinking with strong execution.
• They should be comfortable managing complexity, leading through ambiguity, using data to improve decisions, and building systems that scale.
• Experience developing managers, expanding operations, and balancing growth with risk and profitability will be highly valued.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off.