TeamAce Limited - Our client, a financial institution, is recruiting suitably qualified candidates to fill the position below:
Job Title: Portfolio Growth Officer
Locations: Abuja (FCT), Aba - Abia, Uyo - Akwa Ibom, Warri - Delta, Enugu, Kaduna, Kano, Lagos, Ogun, Ibadan - Oyo, and Port Harcourt - Rivers
Employment Type: Full-time
Job Summary
- The Portfolio Growth Officer will be responsible for managing and growing an assigned portfolio of inactive, dormant, underutilised, and growth-potential merchants.
- The role involves identifying the reasons for inactivity, resolving customer challenges, driving credit facility utilisation, and building sustainable merchant relationships.
- The successful candidate will focus on reactivating existing merchants and increasing portfolio utilisation, rather than acquiring new customers.
Responsibilities
- Manage assigned inactive, dormant, suspended, underutilised, and growth-potential merchant accounts.
- Identify reasons for merchant inactivity and develop appropriate reactivation strategies.
- Drive first and repeat drawdowns while ensuring sustainable utilisation of approved credit facilities.
- Build and maintain strong relationships with assigned merchants through regular communication and targeted field visits.
- Assess merchants’ business conditions, financing needs, facility usage and repayment history to identify growth opportunities.
- Conduct field visits to verify businesses, strengthen merchant relationships, and resolve issues requiring physical intervention.
- Work with Credit, Risk, Operations and Retention teams to resolve KYC, documentation, repayment and account-related issues.
- Monitor early-stage repayments and escalate delinquent accounts in line with approved procedures.
- Maintain accurate records of merchant activities, portfolio performance and customer interactions.
- Identify opportunities to improve portfolio revenue, merchant retention and repeat utilisation.
- Ensure all portfolio activities comply with company policies, credit controls and operational procedures.
Requirements
- Bachelor’s Degree or HND in Business, Finance, Economics, Marketing or a related discipline.
- Minimum of 3 years’ experience in relationship management, field sales, SME lending, portfolio management, or financial services.
- Good understanding of merchant businesses, working-capital needs, customer activation and repayment management.
- Strong customer relationship management, communication, negotiation, and problem-solving skills.
- Demonstrated ability to manage customer objections and convert opportunities into measurable business outcomes.
- Proficiency in Microsoft Excel, CRM systems, and performance tracking tools.
- Ability to work independently in a target-driven environment.
- Willingness to travel regularly and work across assigned commercial territories.
- Key Performance Indicators
- Successful reactivation of inactive and dormant merchants.
- First and repeat drawdown conversion.
- Growth in utilised balances and portfolio revenue.
- Maintaining good repayment quality after merchant reactivation.
- Effective and timely resolution of customer and account-related issues.
- Reduction in repeated merchant inactivity.
- Accurate portfolio records and compliance with approved processes.
Remuneration
N203,000 monthly net pay, plus N50,000 transport allowance.